Principal Presales Solution Architect

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

ServiceNow is seeking Enterprise Architects to join our UK&I Team. The Enterprise Architecture Team is part of our pre-sales solution consulting organisation focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision.  We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions. 

While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners. 

What you get to do in this role: 

• Engage with customer executives in the Enterprise Industry team which comprises manufacturing, retail, travel and service companies. 

•  Identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow 

• Work in a fast moving and dynamic sales environment with a range of customer, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work 

• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including Customer Experience, AI Governance, Autonomous, IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions. 

• Understand the business and digital strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape 

• Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels 

• Work with architecture development methods, modelling approaches and architecture patterns for integration 

• Influence and impact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey. 

• Provide thought leadership and collaborate with internal ServiceNow business units 

• Identify, lead and contribute to the creation of best practices, white papers, workshops, etc  

Qualifications

To be successful in this role you have: 

• Deep experience (8+ years) of working in Manufacturing, Consumer Goods, Retail or Service Industries in a strategic and consultative architecture presales role. 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 

• Familiarity of the ServiceNow platform and associated software products and their capability to meet functional requirements 

• Familiarity with enterprise systems architecture (ERP, MES, WMS, POS, digital commerce platforms) 

• Knowledge of major ERP and enterprise software vendors in manufacturing and retail (SAP, Oracle, NetSuite, Shopify, etc.) 

• Knowledge and experience of manufacturing and retail frameworks such as APICS, SCOR, BIAN, and industry-specific standards 

• Deep understanding of trends like: Supply chain digitalization, inventory optimization, omnichannel retail, lean manufacturing, Industry 4.0, predictive analytics, and demand-driven planning 

• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals 

• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills 

• An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas. 

• Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better. 

• 10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role. 

• A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future. 

• Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms 

• Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment. 

• Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc. 

• Understanding of the business/financial model of manufacturing and retail organizations 

• Understanding of supply chain economics and retail business models 

• Understanding of regulations in manufacturing and retail (data privacy, environmental compliance, import/export) 

• Practical experience with vendors in the Manufacturing and Retail software space 

• Practical experience with ISV and software vendors relevant to the industry and customer. 

• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation 

• Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc. 

• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions 

• Experience presenting architecture concepts, designs, and goals to technology leaders and partners 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact View email address on jobs.smartrecruiters.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.