Clerk/Receptionist | The Newcastle upon Tyne Hospitals NHS Foundation Trust

An exciting opportunity has arisen for an enthusiastic, motivated and organised individual to join our Reception team within the Cardiothoracic Services.

This role is crucial to providing an efficient and effective service to our patients in our Echo, ECG, Pacing and Lung Function Departments across both the Freeman Hospital and Royal Victoria Infirmary.

The successful candidate will be able to demonstrate quality customer care, flexibility, reliability and be a strong team player.
• Interview Date: Wednesday 3 June 2026
• Full and part time hours available
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

The successful candidate will work as part of a team to provide a friendly and efficient reception service to patients coming into the hospital, putting the patient at the heart of everything you do. You will be required to demonstrate a high level of customer service skills when dealing with potentially distressing situations. You will use the Patient Administration System for booking, cancelling and rescheduling appointments either face to face or telephone, assisting with patient queries which can sometimes be of a complex nature, participating in departmental audits and reports and prioritising their own workload under the supervision of the Reception Team Lead. Good organisational and time management skills are a must.

The successful candidate will also be responsible for general admin tasks including processing referrals, filing, posting, attending meetings and completing mandatory training.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:
• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
• To provide an effective and efficient reception and administrative service across the Cardiology Tests Service ensuring that a high quality of customer care is delivered
• To continue to develop and maintain competencies in all areas of work

This advert closes on Monday 25 May 2026

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A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .