Operational Excellence Senior Consultant

Legal & General (L&G) is a leading UK financial services group and major global investor. 

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.  

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. 

L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer. 

Our Institutional Retirement business is the UK’s longest-serving active bulk annuity provider.

Who we are  

Institutional Retirement is the only insurer to have been operating continuously in the UK market from our entrance in 1987 to the present day. Our UK retirement annuity book stands at an estimated £86.1 billion at 31 December 2023. 

Across our retail and institutional retirement businesses, we look after more than 1 million customers, around c.700,000 of whom are institutional customers who have had their retirement benefits secured with us. 

Job Description

Are you passionate about helping teams work smarter, improve processes and build lasting continuous improvement habits?

We’re looking for an Operational Excellence Senior Consultant to join L&G's Institutional Retirement business. This is a great opportunity to be part of a newly created function, supporting the business to embed operational excellence, strengthen controls and deliver better outcomes for customers and clients.

You’ll work closely with senior stakeholders, local management teams, SMEs and Change Champions to identify improvement opportunities, deliver practical initiatives and build capability across the division.

What you'll be doing:

• Designing and delivering operational excellence and continuous improvement training
• Coaching senior leaders and stakeholders on how to embed continuous improvement behaviours
• Identifying and delivering improvement initiatives that support customer, service and commercial goals
• Analysing processes, systems and services to identify practical opportunities for improvement
• Project managing initiatives, risks, dependencies and benefits through to completion
• Using data to improve efficiency, cost effectiveness and service quality
• Supporting SMEs and Change Champions to sustain improvement after each initiative
• Sharing best practice tools, techniques and ways of working across the division

Who we're looking for:

• Experience in operational excellence, continuous improvement, Lean, Lean Six Sigma or similar methodologies
• Evidence of delivering measurable process improvement or business change outcomes
• Strong stakeholder management skills, including the ability to influence senior audiences
• Experience designing or delivering training, coaching or capability-building activity
• Good understanding of project delivery, governance, risks, issues and benefits realisation
• Ability to analyse processes, diagnose issues and turn insight into practical recommendations
• Collaborative approach, with the confidence to work across teams and business areas
• Financial services, pensions, PRT or DB pensions knowledge would be a huge plus!

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.