Customer Service Adviser

About the role: Casual Digital Admissions Adviser

We are looking for Digital Admissions Advisers to join our team on a casual basis between 13 July 2026 and 23 October 2026 to support with our main student enrolment period.

We have an exciting opportunity available within our Contact Centre at our Reading College campus, offering up to 37 hours per week. In this role, no two days are the same. You will be joining our established team of friendly advisers to ensure we deliver and maintain an exceptional service to all customers, offering a first point resolution to customers over the phone and through enquiries.

This is an excellent opportunity for someone who is interested in expanding their skills in customer service and administrative support within the education sector, as well as a range of transferrable skills. You may not have considered using your skills in this way before, so this could take your career and experience in a new direction and may also present opportunities longer term, to provide you with a varied and fulfilling career path.

While this is only a temporary contract with Activate Learning, we are likely to have permanent positions become available in the new academic year and would welcome applications for these so you can continue your journey with us. While contracts will be up to 37 hours per week, there will also the opportunity for overtime depending on the team's capacity.

What do you need to be successful as a Digital Admissions Adviser at Activate Learning?

You will have a positive mindset and a commitment to providing excellent customer service. Previous relevant customer service experience is not required but is desirable.

Strong personal organisation and communication skills are required for this role. IT skills are essential, along with the ability to use Microsoft Office applications.

This is a fast-paced environment, and as a team we will handle a large volume of telephone calls and enquiries. We are looking for candidates who are self-motivated, and have a flexible approach, with a proactive attitude to problem solving and the ability to work to deadlines.

There is an expectation upon stepping into this role that you will be able to work during GCSE results day on Thursday the 20th of August 2026.

Who we are

Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.

We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.

When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.

Together, we will bring out the best version of yourself.

Why work with the Activate Learning Group?

Activate Learning Group Employee Benefits:

• Monthly Staff Appreciation Awards : Celebrating staff for their dedication and accomplishments aligned to our award-winning Learning Philosophy.
• Wellbeing & Resources Groups : Comprehensive range of resources, guides and tools to support staff wellbeing.
• Company benefits : Including free eye tests and will writing, plus access to a Health Cash Plan covering optical, dental, health screening, and therapy treatments for you and your dependents.
• Learning and Development : continuous opportunities for professional growth and skill enhancement through our in-house L&D team.
• Teaching Support : Tailored induction and development programs for teaching staff.
• Pension Schemes : Teacher and Local Government pension schemes for Activate Learning staff.
• Generous Annual Leave : Up to 6 weeks paid leave.
• Competitive salaries : Annual incremental progression and a twelve point pay scale for teachers.
• On-Site Facilities : Free parking at all campuses, refectories, hair and beauty salons & gym access.

For a comprehensive list of all of our benefits please visit our work-with-us/wellbeing-and-benefits page

Applicants should apply at the earliest opportunity, closed vacancies will prevent application form submission.

Applications are reviewed and shortlisted on a rolling basis, we reserve the right to interview, appoint and close adverts.

Activate Learning is committed to safeguarding and expect all our staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.

Applications are encouraged from all candidates who meet or exceed minimum criteria, regardless of age, disability, gender, orientation, race, religion or ethnicity. Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage please contact the talent team directly.

Note: Some positions may require a legally mandated health surveillance check for exposure to hazardous conditions.

Recruitment agencies who submit unsolicited CVs to any partner or employee at Activate Learning, have no authority to enter into an arrangement. Recruitment agencies engaging with Activate Learning Talent Team will be on our PSL.