Business Support & People Assistant Apprentice

Summary

Join Young Somerset and become a part of the team. You'll be the first point of contact for the charity, handling calls, emails and post, while providing administrative support across the organisation and helping keep day-to-day operations running smoothly.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

The salary band for this role is paid at the National Apprenticeship pay scale for the first year of the apprenticeship.

After the first year of the apprenticeship, candidates will move onto National Minimum Wage for their age until the end of the Apprenticeship. The salary is then reviewed after this.

Training course

Business administrator (level 3)

Hours

Monday - Friday, 8.30am - 4.30pm. The postholder may be required to work some evenings and weekends, for example, to support fundraising events.

37 hours a week

Start date

Tuesday 29 September 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is a hybrid role so you will be required to have a suitable, confidential space to be able to work from home when required.

This apprenticeship provides an exciting opportunity to gain practical experience in business administration and operations within a busy and supportive charity environment. Working as part of the Business and Innovation Team, you will play a key role in supporting the day-to-day running of Young Somerset while developing valuable skills in administration, communication, customer service, meeting coordination, and business support.

You will work closely with colleagues across the organisation, providing a professional and efficient service to staff, visitors, partners, and young people. The role offers a varied workload, giving you the opportunity to learn about different aspects of business operations while contributing to the effective delivery of services across the charity.

Key Responsibilities:

• Act as the first point of contact for visitors, telephone calls, emails, and enquiries, providing a professional and welcoming service
• Support general office administration, including managing post, preparing meeting rooms, maintaining records, and producing documents and resources
• Monitor and manage shared inboxes, responding to and directing enquiries appropriately
• Maintain accurate electronic and paper filing systems in line with GDPR and organisational requirements
• Update information, documents, forms, templates, and guidance on the staff intranet
• Arrange meetings, training sessions, and events, including room bookings, hospitality, and accommodation where required
• Prepare agendas and take minutes for meetings as directed
• Coordinate the booking and use of meeting rooms, equipment, and resources
• Support central business functions through ordering goods and services and carrying out administrative research and enquiries
• Assist with project administration, including updating spreadsheets, templates, and communications
• Support health and safety processes by recording actions arising from routine checks
• Help administer company vehicle checks, maintenance schedules, and defect reporting
• Attend team meetings and contribute positively to team activities and service improvements

This apprenticeship is ideal for someone who is organised, enthusiastic, keen to learn, and interested in developing a career in business administration, operations, or office management. You will receive training and support throughout your apprenticeship while gaining valuable experience in a professional workplace setting.

Where you'll work

3 Chartfield House
Castle Street
Taunton
TA1 4AS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

UNIVERSITY CENTRE SOMERSET COLLEGE GROUP

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English (grade 4 or C and above)
• Mathematics (grade 4 or C and above)

Level 3 in:

any subject considered (grade Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Meeting agreed deadlines
• Working as part of a team
• Working within an office
• Data input
• Use of business systems
• Good note-taker
• Good telephone manner
• Understanding of the sector

Other requirements

An Enhanced DBS clearance is required as post holder will be working in close proximity to children. This post is exempt from the Rehabilitation of Offenders Acts.