Apprentice - Administration and Clerical Assistant

Summary

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday 9am to 5pm.

37 hours 30 minutes a week

Start date

Thursday 1 October 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Whilst in the development role the apprentice will work towards the following:

• To always operate within the local Standard Operating Procedures relevant to the area of work.
• To provide administrative support (such as filing, scanning, typing, data input, photocopying, booking rooms, ordering stationery, saving documents as instructed) as directed by the senior members of staff.
• To assist and/or deal with (as appropriate) enquiries and information requests via face-to-face, telephone and email by way of message taking, conveying messages verbally and/or transferring calls, checking individual calendars as necessary, whilst maintaining confidentiality at all times.
• To respond to all emails, correspondence and telephone calls and liaise with other departments within the Trust in a friendly and professional manner, when assigned to that task.
• To provide administrative support to meetings including preparing agendas and taking accurate minutes at relevant meetings.
• To provide administrational duties in a professional, polite and timely manner with attention to providing customer care of the highest standard.
• To input, retrieve and update information and records using the departmental and Trust computer systems, as required.

Where you'll work

New Cross Hospital
Wolverhampton Road
Heath Town
Wolverhampton
WV10 0QP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY OF WOLVERHAMPTON COLLEGE

Training course

Customer service practitioner (level 2)

What you'll learn

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

• Training will take place online within the workplace.
• Training duration - 7.5 hours per week.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Team working