PA

Location: 4 days office at Wilmslow HQ, 1 day from home

Salary: Competitive

Citation Group is a collective of businesses dedicated to supporting small and medium-sized enterprises across a range of essential services. We know that running a business means juggling a lot, from keeping customers happy and staying compliant, to building strong teams and growing sustainably. Our mission is to ease these pressures by providing expertise, guidance, and solutions that enable business leaders to focus on strategic success. From HR and Health & Safety to Cybersecurity, E-Learning, and ISO compliance, we’ve got you covered.

The role

You don't need to have "Personal Assistant" on your CV already to be right for this role. What you need is a talent for staying organised when everything's moving fast, the judgement to know what matters most, and the discretion to be trusted with things that matter.

We're looking for someone to support a group of senior leaders at Citation Group, the Chief of Technology, Chief of Product, Chief AI Officer, Chief Marketing Officer, and Chief Transformation Officer , working closely with our Executive Assistant, who'll support you directly, plus a wider team of PAs and Office Managers around you. If you've worked in hospitality, cabin crew, events, retail management, project management, or a fast-paced customer-facing or operational role, the skills you've already built translate very directly here.

You'll join as a Personal Assistant, but this is a genuine starting point, not a ceiling. As you build confidence and take on more ownership, there's a real opportunity to grow into greater responsibility, including progressing toward Executive Assistant-level work.

• Diary management: coordinating and protecting time across five busy senior leaders, knowing instinctively what takes priority and where time needs to be guarded.
• Project support: tracking actions and deadlines across different workstreams, holding your leaders accountable to the timelines they've agreed, and helping get things moving when schedules are tight
• Board support: preparing materials, chasing the team for what's needed, and handling sensitive information with care
• Event planning: supporting company events, including the legendary annual Christmas party and internal conferences
• Travel management: booking and organising travel for the leadership team, from London to Australia and beyond
• Office management support: pitching in on day-to-day office needs alongside the team, especially during heavy annual leave periods

About You

• Are naturally organised and know how to prioritise when everything feels urgent.
• Can work at speed without letting quality slip.
• Handle confidential or sensitive information with total discretion and keep it that way.
• Are comfortable managing different personalities, moods and expectations, often at the same time.
• Can make a call and back your own judgement, rather than waiting to be told what to do.
• Have your own opinions and aren't afraid to voice them constructively.
• Stay calm and steady when plans change at short notice.
• Are a go-getter who is keen to get stuck in, whether it is planning a 500-person sales conference or taking the leadership team abroad.
• Enjoy the variety of a role that's never quite the same two days running.

Here’s a taste of the perks we roll out for our extraordinary team members:

25 Days of Holiday + Bank holidays : We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.

Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.

Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.

Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.

Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.