999 Telephone Triage Nurse/Paramedic

Job summary
999 Telephone Triage Nurse/Paramedic - Emergency Operations Centre
Band 6 NHS Agenda for Change £39,959-£48,117 per annum
Location: Medway (East) & Crawley (West)
Permanent - Part-time & Full-time positions available
South East Coast Ambulance Service NHS Foundation Trust

"Step up your clinical skills- join our Emergency Operations Centre Clinical team and shape urgent and emergency care from the first call."

We're looking for experienced and compassionate clinicians to join our Clinical team in the Emergency Operations Centre (EOC). This is an exciting opportunity to work at the heart of our "virtual care" model -- providing remote clinical assessment, triage and advice to ensure patients get the right care at the right time.

This post offers a development pathway for experienced and confident Band 5 Adult Nurses ready to progress to Band 6, with full training and ongoing support, as well as established band 6 paramedics & nurses.

If you are successfully shortlisted, you will be invited to attend an online clinical assessment on Thursday 24th September 2026. If successful you will then be invited to a face to face interview on Thursday 1st October 2026 at Medway MRC

Main duties of the job

• Provide remote clinical assessments, onwards referrals or home management advice using clinical decision support software and other IT systems for patients presenting to the 999 service.
• Support and coach Emergency Medical Advisors (EMAs) and dispatch teams within the EOC (Ambulance resource dispatch teams).
• Clinically assess, prioritise and manage incidents to ensure patient safety and appropriate allocation of resources.
• Communicate effectively with patients, carers, colleagues, and other healthcare professionals, using negotiation skills as required to coordinate the best care and facilitate referrals as appropriate.
• Act as a point of clinical leadership and decision-making within the EOC, including safeguarding and capacity/consent decisions.

About us

• Option to join NHS pension scheme
• A minimum 27 days' holiday each year, increasing after 5 years' service.
• Personal and professional development and training opportunities.
• Salary Sacrifice schemes for cars or push bikes.
• Access to occupational health and counselling services.
• Award winning wellbeing hub
• Access to NHS discounts, offering NHS employees a range of money-saving deals.

Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed.

This is a fully office-based role at our NHS 111/999 contact centres in Medway, Kent or Crawley, West Sussex. Due to 24/7 shift patterns, including nights, applicants must live within approximately 45-60 minutes' commuting distance. Applications outside this distance will not be progressed.

If you are planning to relocate, please include details and timescales in your supporting statement.

Job responsibilities
The role requires:

• Permanent full-time contracts
• Permanent part-time contracts (Minimum of 15 hours per week)

Please note, we operate 365 days per year, 24 hours per day and there will be a requirement to work a variety of shifts including evenings, nights, weekend and bank holidays. Unsocial hours are payable in addition to the salary quoted, dependent upon working pattern.

Please ensure you read the attached rota requirements before applying for this role to ensure you can meet the requirements.

Training Commitment:
8.5 weeks full time NHS Pathways 999

• 2 weeks NHSP Training,
• 1 week CAD training (all Monday-Friday).
• 2 weeks EMA mentoring (shift work),
• 1 week NHSP clinician training (Monday-Friday)
• 2 weeks mentoring (shift work)

The training and mentoring is full time (37.5 hours per week) whether you are applying for a full time or part time position. You will be required to attend the full 8 weeks of training, no annual leave or days off will be agreed during this time. Failure to attend will result in your employment with the trust being terminated.

Please note you will be required to be flexible during your mentoring period as we are unable to plan shifts ahead of time.

Due to licence requirements, you must pass all assessments during your training to pass the course. You will be offered a resit if required, if unsuccessful at the resit your employment will be terminated immediately with the Trust. In addition to this, you will need to be signed off as clinically safe following mentor and diamond weeks, again failure to meet the required standard will result in your employment being terminated with the Trust.

Person Specification
Knowledge & Experience
Essential

• Registered with the HCPC/NMC (Adult nurses only) with at least two years post registration experience since 2020 in urgent, emergency or unscheduled care
• Evidence of CPD in addition to the minimum requirement of your registering body.
• Evidence of supporting development of less experienced clinicians or non-clinical staff
• Evidence of communicating clinical information clearly and sensitively with patients, relative and healthcare professionals

Desirable

• Demonstrated experience in telephone triage/remote clinical assessment
• A high level of typing accuracy and computing competence
• Recognised mentoring, coaching or supervision qualification

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applicants must have current UK professional registration.