Head Spa Receptionist

Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilities

Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

• Lead the spa reception team, ensuring consistently high standards of guest service

• Welcome hotel guests and spa visitors with a professional, luxury-focused approach

• Be the first contact and provide a flawless welcome to our discerning guests

• Ensure that our exceptional service standards are met from arrival to set the tone of their luxury spa experience

• Oversee daily spa reception operations, including opening and closing procedures

• Coordinate closely with manager, therapists and other departments to ensure seamless guest experiences

• Handle guest feedback, concerns and service recovery with discretion and professionalism

• Support spa management with daily reporting, guest metrics and revenue tracking

• Maintain immaculate reception and retail displays in line with hotel brand standards

• Act naturally in all your communications

• Be the friendly, confident face behind our spa reception desk

• Offer our guests a warm, intuitive, and personalised greeting

• Be knowledgeable of the hotel and our products

• Ensure compliance with hotel policies, procedures, and safety standards

• Undertake a range of administrative tasks, take spa bookings for treatments, and sell our products 

• Work closely with all departments to create a seamless and unique experience for our guests

Who are we looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

• High personal and professional standards

• Excellent communication skills with colleagues and guests

• Good practical knowledge of the role and product

• Enthusiasm for learning and personal growth

• A passion for delivering service excellence

• Genuine pride in their work

• Team spirit and trustworthiness

• Positive and professional demeanour in all interactions

• Exceptional presentation skills

• Teamwork to ensure seamless service

Why work with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

• Discounted rates across our collection of iconic hotels

• Extensive learning and development opportunities

• Meals on duty, laundry of uniforms

• Social activities and events

• Recognition programs

• Annual awards

• Occupational Pension Scheme

• 50% discount on food and beverages

• 25% discount on Spa Treatments

• 20% discount on Health Spa products

• Cycle to Work Scheme

• Local Retailer Discounts

• Employee Assistance Programme

£34k expected package (£28k salary plus discretionary service charge)

Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.