Tenancy Specialist

Tenancy Specialist needed in South London Paying  £24.84 per hr ref 000B 365D / 1

Full time on a temporary basis

Key Responsibilities

• Manage a caseload of complex tenancy management and anti-social behaviour cases from initial complaint through to resolution.
• Investigate breaches of tenancy including nuisance, harassment, noise complaints, unauthorised occupation, subletting and tenancy fraud.
• Conduct interviews, tenancy visits, inspections and risk assessments to gather evidence and assess appropriate actions.
• Develop and implement action plans to resolve tenancy and community safety issues.
• Work closely with residents to sustain tenancies and prevent escalation of disputes and housing issues.
• Prepare warning letters, notices, witness statements and legal documentation to support enforcement action.
• Liaise with legal teams and attend court hearings, case conferences and professional meetings where required.
• Work in partnership with the police, local authorities, social services, mental health teams, support agencies and community groups.
• Respond to safeguarding concerns and make referrals where appropriate.
• Support victims and witnesses of anti-social behaviour, ensuring regular communication and case updates.
• Monitor compliance with tenancy agreements, acceptable behaviour contracts, injunctions and court orders.
• Investigate and respond to complaints, ensuring a customer-focused and timely service.
• Maintain accurate case records and produce reports in line with policies, procedures and regulatory requirements.
• Contribute to estate inspections, neighbourhood improvement initiatives and community engagement activities.
• Promote community cohesion and support initiatives that improve resident satisfaction and neighbourhood sustainability.

If you are interested in the role, please email your CV to View email address on essentialemploy.co.uk quoting the reference number. 

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared