Service Delivery Administrator

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Email: View email address on jobapplyni.com

Job description

Join the Northern Ireland Fire and Rescue Service in Belfast as a full time Service Delivery Administrator and support the coordination and delivery of key administrative functions within a busy operational environment.

Responsibilities

• Administration of internal systems, including training of staff, development of supporting documentation and associated materials in line with end users’ requirements.
• Responsible for proactively managing competing diary demands, using initiative to resolve issues within agreed deadlines, producing and maintaining annual leave planners/matrix, coordinating the scheduling of meetings and events, providing notes etc.
• Responsible for updating Officer Rota changes for leave requests, sickness periods and Training Course dates and escalating to relevant Officer if there is an impact on fire cover.
• Responsible for the day-to-day Area Command administrative duties, ensuring all tasks are efficiently and effectively carried out, including managing, maintaining and updating all relevant electronic and paper records and filing systems.
• Preparation of reports and creating presentations and other official documents in a timely manner to meet deadlines, ensuring information is presented in line with NIFRS corporate image and in an engaging format.
• Act as the central point of contact for internal and external communication, engaging with colleagues across all levels of the organisation, ensuring accurate information exchange, effective liaison and appropriate escalation of unresolved queries.
• Provide direction and support to operational and non-operational staff by creating, developing, reviewing & making recommendations for work flow processes, step by step guides & general information, including designing and delivering local training.
• Assist the Area Management Team with the coordination and development of the Area, Station and Watch Assurance Reports, Annual Objectives, and Performance Indicators ensuring that the required standards of NIFRS are maintained.

Skills and Qualifications

Essential Skills

• Possess a Level 3 qualification in a relevant subject (e.g. Business, Administration, IT) and have at least one years’ experience of working in a demanding office environment, carrying out a range of business support tasks
• Or possess at least 5 GCSEs at Grade C or above, or equivalent, to include English and Maths and at least 3 years’ experience of working in a demanding office environment, carrying out a range of business support tasks
• Or have at least 5 years’ experience of working in a demanding office environment, carrying out a range of business support tasks.
• The ability to work as part of a team and independently.
• Competent in the use of Microsoft applications.
• Good communication skills.
• Possess a current UK/EU driving licence or have access to a form of transport that will permit the candidate to meet the requirements of the post in full.

Further Information

Location: Eastern Area HQ Belfast Up to 6 months duration, with possible extension Please note closing date for this vacancy is Tuesday 7th July at 4pm - however you can register your interest for other upcoming vacancies by applying today.