Senior Pharmacy Support Worker - Pharmacy Services

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NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

As a Senior Pharmacy Support Worker (Primary Care), you will play a vital role in supporting NHS Greater Glasgow and Clyde's Primary Care Pharmacotherapy Services to ensure the safe and effective use of medicines.

Working alongside pharmacists and pharmacy technicians, you will undertake a range of routine and technical tasks to support medication management within GP practices.

You will coordinate the collection and analysis of information, update patient records, support quality medication reviews, and communicate with patients by telephone regarding their medicines. You will also contribute to improving prescribing processes, supporting pharmacist-led clinics, and acting as a key point of contact for prescription and medication-related enquiries across primary care services

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

• This is a fixed-term position for 18 months, working full-time hours
• These hours will be worked 5 over 7
• You will be based at Eastwood Health & Social Care Centre Drumby Crescent G76 7HN

Key responsibilities:

You will support the day-to-day delivery of primary care pharmacy services by assisting with prescription management, coordinating medication reviews, and maintaining accurate patient medication records in line with standard operating procedures.

You will receive and triage medication-related referrals and enquiries, support medicines reconciliation, organise pharmacist clinics and patient appointments, and liaise with GP practices, community pharmacies and other healthcare professionals to promote safe and cost-effective prescribing.

The role also includes supporting care homes with medicines management, responding to medication shortages and drug recalls, producing prescribing reports, maintaining effective communication with patients and colleagues, and contributing to service improvement initiatives that enhance patient care and promote independence within the community.

Knowledge, training, qualifications and/or experience required to do the job:

• Experience working with the public, with previous administrative experience; NHS or healthcare experience is desirable.
• Good knowledge of medicines commonly prescribed in primary care and an awareness of legislation and best practice relating to the prescribing, storage and handling of medicines.
• Excellent attention to detail with strong organisational, prioritisation and time management skills.
• Excellent written and verbal communication skills, with the ability to communicate sensitively and professionally with patients, carers and colleagues.
• Strong interpersonal and negotiation skills, with the ability to work independently and as part of a multidisciplinary team.
• Good IT skills, including Microsoft Word and Excel, with the ability to learn new clinical and prescribing systems.
• Demonstrates adaptability, resilience and a commitment to continuous professional development and service improvement.
• Able to maintain confidentiality and work in accordance with NHS Greater Glasgow and Clyde policies and General Pharmaceutical Council Standards for Pharmacy Professionals.
• Willingness to undertake all mandatory training required for the role

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact: Mary Ann Campbell - Pharmacy Technician Team Leader on View phone number on apply.jobs.scot.nhs.uk or View email address on apply.jobs.scot.nhs.uk / Elaine Todd - View email address on apply.jobs.scot.nhs.uk - Mobile: View phone number on apply.jobs.scot.nhs.uk

Details on how to contact the Recruitment Service and the Recruitment Process:

This post may close early due to the volume of response. Please submit your application form as soon as possible.

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• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
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• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various” , we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community . We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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