IT Support Manager

Xpansiv is the leading infrastructure provider for the energy transition markets.

Our comprehensive platform includes registries, online marketplaces, market execution services, wholesale power solutions, and market data for energy and environmental commodity markets. Trusted worldwide, Xpansiv enables stakeholders to deliver transparent, credible, and auditable environmental claims to address the growing global demand for assurance and accountability on climate action and sustainability performance.

From our founding in 2009 through more than 10 acquisitions, Xpansiv has become a global leader in environmental commodity markets. We are backed by Blackstone and other leading investors.

Position Summary:

We are looking for a highly motivated, experienced individual with a positive “bedside manner” to support our UK operations.  

This person will be responsible for leading IT operations for our London office, as part of a global IT team. The scope of responsibilities will include deskside and remote (voice, video, remote assist) support, systems administration, and telephony/conferencing support. You will be based in London, but there will be occasional (reimbursed) travel to our other sites.  

Typical workload includes on/offboarding users, installing/upgrading/troubleshooting applications on workstations, coordinating support with third-party software vendors, voice & video support and regular (usage, licensing, access) audits. There will be high-pressure moments supporting trading operations sprinkled in between proactive work to maintain and improve information security (you will work closely with our InfoSec team as well).  

The person in this position will also assist with project work which can include provision and deployment of physical and virtual workstations, creation and management of systems configurations and policies and consolidations/migrations of Office and other applications.  

Core Requirements & Technical Skills  

• 5+ years of IT Support experience  

• Strong troubleshooting and support acumen: able to support colleagues whether they are next to you or thousands of miles away  

• Working knowledge of authentication, SSO, MFA and Conditional Access policies  

• Demonstrated expererience managing TCP/IP networks, Active Directory, Entra and Intune  

• Installation, configuration, troubleshooting of PCs, laptops, and telephony equipment (desk and trading phones) , videoconferencing hardware  

• Provide ad-hoc services such as networking of meeting rooms, backup/contingency sites and setting up rooms for projects or other special business needs.  

• Demonstrated knowledge and proficiency with diagnosing and troubleshooting issues on both Windows and Mac OS  

• Microsoft Office 365 management portal including Exchange, Defender, SharePoint, and Teams  

• Maintain a thorough understanding of IT and service offerings to identify how best to address end user technology needs and incidents.  

• Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies (Android /iOS).  

• Understand the Firm's business and organisation sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel.  

• Knowledge and experience with Azure, Refinitiv, Bloomberg, CrowdStrike, Cloud 9 are highly desirable.  

• Comfort, willingness and experience incorporating AI (copilot, Claude, Cursor) into daily work  

In addition to the above, an entrepreneurial mindset is key as you will be required to pitch in with anything else that might be outside of the scope of the aforementioned items.  

About the candidate  

• Must be able to handle pressure, think calmly and see past obstacles and hardships.  

• Excellent written and verbal communication skills.  

• Must be willing to get involved in conversation in and out of the office to build relationships with staff, suppliers, and customers.  

• Someone who can work independently and proactively.  

• Someone who wants to learn and develop themselves in an entrepreneurial and fast paced environment.