Account Director

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Job reference 339245
Account Director
Competitive salary plus £5,500 car allowance, healthcare, 30% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time 
Remote Working

Royal Mail is looking for a highly commercial and strategic Account Director to strengthen relationships with some of our most important customers. This is a high-profile role focused on retaining and growing significant revenue streams, identifying new commercial opportunities, and ensuring Royal Mail remains a trusted partner to major businesses.

With responsibility for a portfolio worth around £100m in revenue, you'll play a critical role in shaping customer strategy, influencing senior stakeholders, and delivering long-term growth.

About the Role

As an Account Director, you will lead the strategic development of a portfolio of major customers, creating and delivering account plans that drive revenue growth, increase share of spend and enhance customer satisfaction.

Working across Royal Mail and with external partners, you'll act as the voice of the customer, ensuring opportunities are identified, challenges are addressed and innovative solutions are deployed. You'll bring together virtual teams from across the business to deliver exceptional customer outcomes and achieve ambitious commercial targets.

Key Responsibilities

• Develop and execute strategic account plans that drive revenue growth, customer retention and increased share of spend.
• Build and maintain strong relationships with senior customer stakeholders, including executive and board-level decision-makers.
• Identify, develop and secure new commercial opportunities, including breakthrough deals and strategic initiatives.
• Lead virtual teams across Royal Mail to deliver customer objectives and ensure a seamless customer experience.
• Mitigate competitive threats and position Royal Mail solutions effectively within customer organisations.
• Deliver accurate forecasting, reporting and performance management across your account portfolio.

About You

You are a commercially astute sales professional with a proven track record of developing strategic customer relationships and delivering significant revenue growth. You thrive in complex stakeholder environments, enjoy influencing at senior levels and are motivated by achieving ambitious commercial goals.

You combine strategic thinking with strong execution skills and are confident leading initiatives that create value for both customers and the business.

What You'll Bring

• Significant experience in sales, account management or business development within a commercial environment.
• Proven track record of achieving and exceeding revenue targets.
• Strong strategic planning and account development capability.
• Excellent negotiation, influencing and stakeholder management skills.
• Ability to build relationships with senior executives and board-level decision-makers.
• Strong commercial awareness and understanding of customer needs, market trends and growth opportunities.
• Excellent communication, presentation and business case development skills.
• Knowledge of the mail, parcels or logistics sector would be advantageous.

Role Impact

This role is accountable for a portfolio of major customers generating approximately £100m in revenue. You'll be responsible for developing long-term growth plans, protecting existing revenue streams and helping shape Royal Mail's strategic relationships with some of its most important customers.

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.

*Available only to permanent employees

Next Steps

The next stage of the selection process will be an initial virtual call with the hiring manager. We plan to hold interviews on w/c 13th July.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people. 

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here:

Closing Date: 5th July. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-Remote, #LI-POST #LIMRT

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