Associate Director, Client Services, Fiduciary - London

About the organisation

Our client is an independent, people-first business that invests in the best, both for its clients and for its colleagues. The firm has built its reputation on long-term relationships and consistently high standards of service to a blue-chip client base.

Now operating across multiple offices internationally with a substantial and growing headcount, and managing a significant multi-billion dollar asset base on behalf of clients, the organisation has grown considerably while retaining the intimate, collaborative culture that sets it apart. An open-plan working environment supports cross-level collaboration, giving colleagues at all stages of their career genuine exposure to senior practitioners and to the firm's clients.

The role

The Client Services team is responsible for the Company Secretarial and administrative components of client service delivery across a portfolio of Private Equity and Real Estate private client structures.

Reporting to the Director, you will take full ownership of a portfolio of client relationships and deliverables, acting as the principal point of contact and escalation for operational activity and workflow management.

Key responsibilities

* Lead on all aspects of day-to-day operations and transactional client service delivery
* Oversee and manage a small team, ensuring clarity of priorities and consistent delivery against team and organisational goals
* Build and maintain professional relationships with key internal and external stakeholders, ensuring best practice and consistent, high-quality service delivery across jurisdictions
* Champion and drive operational development initiatives and business transformation projects, leading the team effectively through change

Candidate profile

* Strong academic background with an appropriate professional qualification (CGI, ICSA or equivalent)
* Well-established, relevant experience with sound technical knowledge of UK corporate legislation and regulation
* Demonstrable experience managing effective, engaged teams and fostering an environment where people are motivated to meet shared goals
* Ability to apply commercial insight to improve client-specific provision and advance the wider organisation
* Confidence and discretion in managing conflict situations
* Right to work in UK is essential

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