Key responsibilities of the Customer Support Advisor include:
- Respond to customer queries via email, phone, and other communication channels in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Resolve customer complaints and provide appropriate solutions to ensure satisfaction.
- Assist customers with product or service information and guidance.
- Collaborate with internal teams to address and resolve customer issues effectively.
- Identify and escalate priority issues to the relevant departments when necessary.
- Contribute to improving customer service processes and practices.
- Provide updates and follow-ups to customers regarding the status of their enquiries.
Vacancy posted more than 2 months ago
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