Duty Manager - Billingham Forum

Take charge of your future! Lead, inspire and grow with Tees Active.

We’re looking for an ambitious and customer-focused Duty Manager to join our team at Billingham Forum, one of the North East’s most iconic leisure destinations.

This is an exciting opportunity for a motivated professional who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences. If you enjoy leading teams, solving challenges and playing a key role in day-to-day operations, we’d love to hear from you.

The Role

As Duty Manager, you will lead the daily operation of the centre, ensuring a safe, welcoming and high-quality experience for all customers. You’ll supervise teams, manage operational challenges and maintain the highest standards across all areas of the facility.

Key responsibilities include:

• Leading and motivating operational teams to deliver excellent customer service
• Overseeing the day-to-day running of activities, programmes and facilities
• Acting as the main point of contact for customer and staff queries, resolving issues professionally
• Ensuring high standards of cleanliness, safety, presentation and security
• Opening and closing the facility and maintaining a safe, fully operational environment

Working alongside the management team, you will also:

• Ensure building and plant systems are maintained in line with procedures and legislation
• Plan and manage efficient staff rotas with appropriately qualified team members
• Complete financial processes, including cashing up, reconciliations and operational checks
• Maintain accurate records, including incidents, audits and compliance logs
• Support recruitment, onboarding and development of team members
• Coach, mentor and manage team performance
• Contribute to service improvements and operational initiatives
• Support promotional activities and customer engagement

Working Pattern: A three-week shift rota covering Monday to Sunday operating hours.

About You
You’ll bring energy, resilience and a strong commitment to high standards. You’ll be confident leading teams, managing competing priorities and maintaining a safe, customer-focused environment.

We’re looking for someone who:

• Has at least 12 months’ experience in a supervisory role
• Demonstrates strong leadership and communication skills
• Thrives in a busy, customer-facing environment
• Can manage and resolve operational and customer challenges effectively

You will also be able to:

• Deliver a consistently high-quality customer experience
• Lead and manage staff, including performance, training and attendance
• Handle customer and team conflicts with professionalism
• Demonstrate strong IT, literacy and numeracy skills
• Understand and champion health and safety standards

Qualifications
You must hold (or be willing to achieve):

• National Pool Lifeguard Qualification
• National Pool Plant Operators Certificate
• First Aid at Work
• RLSS Trainer Assessor Qualification
• A management/supervisory qualification 

Why Join Us?
We offer a supportive and forward-thinking environment where you can develop your skills and build a rewarding career in leisure.

Our benefits include:

• Free or discounted access to Tees Active activities*
• Discounts for your immediate family
• Local and national retail discounts
• Employee referral scheme
• Health and wellbeing support services
• Access to exclusive rewards and benefits platforms

*Applicable to contracted posts

With our commitment to developing talent, this role provides a strong pathway into senior management, supporting progression into future leadership roles across Tees Active.

About Billingham Forum

Billingham Forum is a flagship leisure destination in the North East, offering a wide range of facilities to support active and healthy lifestyles. These include:

• 3 swimming pools
• The North East’s leading Ice Arena
• Sauna and steam facilities
• Activity and meeting rooms
• Go Climb family interactive climbing experience

The centre also features a newly upgraded, state-of-the-art gym facility, offering an enhanced fitness experience for our growing customer base.

About Tees Active

Tees Active is a charitable leisure trust dedicated to improving the health and wellbeing of local communities. Every penny of profit is reinvested into facilities, services and opportunities that inspire people to lead more active lives.

With over 400 employees, we are committed to developing our workforce and supporting career progression across the organisation.

Additional Information
This role is subject to an enhanced DBS check as part of our safeguarding commitment.

Informal Discussion
For an informal discussion about the role, please contact:

• Anne Restall (General Manager): View phone number on northeastjobs.org.uk
• Paulina Banaszek (Deputy General Manager): View phone number on northeastjobs.org.uk

Apply Now
To apply via Application form, visit:

Closing date: 4:00pm, Thursday 2 July 2026
Interview date: Friday 9 July 2026
Please quote reference: 834

Applications can be submitted online, via email to View email address on northeastjobs.org.uk , or by post to:
HR Team, Redheugh House, 3rd Floor, Thornaby Place, Thornaby, Stockton-on-Tees, TS17 6SG

Please note: CVs will not be accepted. If you do not hear from us within 6 weeks of the closing date, your application has not been successful on this occasion.