Duty Manager

Leisure Centre Duty Manager
Location: Stechford Leisure Centre, Birmingham, B33 8QN
Salary: £14.85per hour plus excellent benefitsSchedule: 18 hours per week, flexible to work earlies, lates and weekends, between the hours 6am -10.30pm.


Here at Birmingham Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team
- and right now we are looking to recruit for Duty Manager to join our team
Ready to impact a better future?
As a Leisure Centre Duty Manager in our Stechford Leisure Centre, you’ll help keep our leisure services running smoothly so communities can enjoy safe, accessible, and welcoming spaces to be active.
You’ll play an essential role in shaping positive experiences for our visitors. From ensuring safe operations to supporting colleagues across the facility, your work will have a real, local impact — helping people feel confident, supported, and inspired to improve their wellbeing.
What you’ll do as a Leisure Centre Duty Manager
You’ll be entrusted to:
Act as a key holder, confidently opening and closing the centre
Lead the day-to-day running of the facility, ensuring everything operates safely and efficiently
Support and guide colleagues across reception, wet side, and dry side areas
Allocate tasks, oversee shift operations, and make sure there’s appropriate colleague cover
Manage the daily booking diary and respond to customer needs and changes
Deliver great customer care, handling enquiries, feedback, and complaints professionally
Carry out and record routine health and safety checks, responding to issues promptly
Follow Normal Operating Procedures (NOPs) and Emergency Action Plans (EAPs), dealing with incidents in line with guidance
Does this sound like you?
You’ll be a great fit for this role if you have:
Previous experience in a leisure, fitness, or customer-focused environment
The ability to swim confidently and have a National Pool Lifeguard Qualification (NPLQ)
Experience supervising or supporting colleagues in a fast-paced setting
Strong communication skills and a calm approach under pressure
Great organisational skills with a flexible, reliable approach to shift work


Vetting and checks:
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
What we offer
· Holidays 21 days + public hols
· Free membership + discounted food, drink and retail
· Trust and Serco Leisure Employee Benefits


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