Service Desk Analyst

Service Desk Engineer - 3-month contract - Liverpool

My Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience.

As a Service Desk Engineer, you'll be the first point of contact for IT support requests, providing timely and effective resolution of a wide range of technical issues. Working as part of a supportive IT team, you'll manage incidents and service requests from initial contact through to resolution, ensuring users receive a professional and positive experience every time.

Key experience required:

* Experience as a Service desk engineer previously ideally in the legal industry
* Microsoft 365 administration and support
* ServiceNow - tickets
* iManage (preferred)
* Windows desktop support
* Active Directory and user administration
* General hardware, software and peripheral troubleshooting
* Remote support tools

Key responsibilities:

* Providing 1st and 2nd line technical support to end users via phone, email and remote support.
* Logging, managing and resolving incidents and service requests through to completion.
* Troubleshooting hardware, software and Microsoft 365 related issues.
* Supporting users across Windows desktop environments and core business applications.
* Using ServiceNow to manage tickets in line with agreed service levels.
* Supporting and troubleshooting iManage where required.
* Escalating more complex issues to senior technical teams when appropriate.
* Maintaining accurate documentation and updating knowledge articles.
* Working collaboratively with colleagues across IT to deliver an excellent support service.

The Service Desk engineer is required onsite, in Liverpool 5 days a week.

Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website.

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