First Line Manager

Position: First Line Manager
Location: Coventry
Grade: RCS. N
Shift patterns: Monday-Friday. Rotational Shifts (06:00-14:00 and 14:00-22:00)
Contract Type: Permanent (Full-Time)

Ready to lead, inspire and make things happen? Join DHL on our Estée Lauder contract in Coventry, where no two days are the same. You'll motivate your team, drive performance, and help keep world-famous beauty products moving smoothly through our operation. If you're a hands-on leader who loves a fast-paced environment and bringing out the best in people, we want to hear from you!

✅ WHAT YOU'LL DO

• To directly assist management by reporting on and monitoring the effectiveness of all warehousing activities and performance for your area / shift
• Deliver team member performance reviews (1-2-1's), development and/or succession planning as appropriate
• Review and Approve the Standard Operational Procedures (SOP) and Work Instructions (WI) of your area and ensure that review's process and approval are taken under the established due dates
• Support and contribute towards briefing activities such as performance management appraisals, comms zone briefs and informal / formal conversations
• Ensure shift is managed in line with Health & Safety legislation and company procedures
• Report and investigate incidents within the work place and respond to or escalate issues of non compliance to safety regulations and procedures
• Participate on shift handover with your colleague of previous shift understanding the current status and priorities for your working day

✅ THIS ROLE WOULD SUIT PEOPLE WHO

• Previous Team Management experience within a First Line Manager/Team Manager role, is essential
• Ecommerce or Outbound experience would be desirable
• Excellent communication skills - Verbal and written
• Excellent interpersonal, leadership and motivation skills
• Good balance of Results and respect approach
• Able to deliver results under stress and within a pressured environment
• Strong attention to detail

✅ WHY JOIN US?

• Free on-site parking
• 33 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit to learn more

✅ WHO WE ARE

​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅ BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing the 29th September. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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