Bank Senior Care and Support Assistant

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Bank Senior Care and Support Assistant

248 Sidegate Lane , Ipswich IP4 3DH

£14.76 per hour

Hours as and when required

Empower others to thrive

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Bank Senior Care and Support Assistant to our vibrant mental health service at 248 Sidegate Lane, Ipswich IP4 3DH.

You’ll be part of a compassionate, community-focused team supporting people with mental health needs that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Lead a team of Care and Support Assistants
• Work closely with staff to provide personal care and support, helping customers build independence and confidence
• Handle medication safely and responsibly
• Build positive relationships with customers and colleagues
• Promote safe practices, complete risk assessments and manage safeguarding to keep customers safe
• Create and update electronic care and support plans

Your skills

• Experience supervising a team
• Personalised approach to care with strong interpersonal skills
• Recent experience supporting vulnerable people in a similar role
• Enthusiastic and flexible approach
• Strong organisational skills and basic literacy and numeracy
• Understanding of relevant legislation and best practice
• NVQ Level 2 in Health and Social Care or willingness to work towards it

• Proficient technology/IT skills (Microsoft Office and similar)

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays) , occupational sick pay linked to length of service, and a contributory pension scheme , we’ve created a package to help you thrive:

• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Ready to #BeYourBest? Apply today and start an inspiring career with Sanctuary Supported Living. Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at or follow us on socials.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Job Reference: 229247

Inclusion is one of our core values . We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.