Configuration Analyst

Job summary
An exciting opportunity has arisen within the system support team providing support to Liverpool Women's Hospital.

We are looking for an individual with strong NHS knowledge, good analytical skills, excellent telephone manner, exceptional customer service skills and a can-do attitude to join our great team.

Strong candidates for this will possess good troubleshooting skills and have impeccable communications skills, methodical approach to tasks and experience of using a patient administration system. Ideally, you will have demonstrable and relevant experience working within a NHS service and using electronic NHS IT systems.

If you have a keen interest this role offers an excellent opportunity to join a growing and progressive Team which is expanding to support the Trusts desire for excellence. We are an outstanding trust, where our valued workforce is recognised for their unique skills and talents.

Main duties of the job
The Clinical Systems Support provides clinical systems support for many of the Trusts clinical systems primarily Meditech.

• Work closely with all stakeholders, providing information, to determine how the clinical systems can be developed, configured and enhanced to meet the requirements for clinical and administrative workflows
• To provide a help desk service for the Trust's clinical system's ensuring that all requests for assistance are correctly logged, assigned and responded to in a timely manner.
• To monitor, prioritise and act upon calls received from 1st /2nd Line Support. This will include ownership of the call and completing actions to seek resolution.
• Ensure all incidents are logged in the incident management system and calls are updated accurately and in a timely manner

About us
NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites: Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Heart and Chest Hospital provide specialist services in cardiothoracic surgery, cardiology and respiratory medicine, both in the hospital and out in the community. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

Job responsibilities
Working with the clinical systems team the configuration analyst will be responsible for the set up and configuration of the EPR system that the team has responsibility for. Work closely with all stakeholders, provide analysis and information, to determine how the clinical systems can be developed, configured and enhanced to meet the requirements for clinical and administrative workflows. The role will create documentation to support the EPR system and ensure that documentation on the configuration, set up and use of the systems are kept up to date. The role will provide expert advice to the organisation in order to ensure that supported digital systems meet National and Local standards and will work with system providers to fill any shortcomings. To be responsible for ensuring that processes are followed for implementing system changes (which may include the logging and requesting of changes) by liaising with internal users and external suppliers. To analyse, investigate and recommend/resolve complex issues/problems. This may include the identification of the source of the error and provide corrective actions (workarounds) while a more permanent fix is identified. To provide information, analytical or narrative to appropriate groups within the team and wider Trust to demonstrate appropriate system use and monitoring of targets (either directly or by ensuring appropriate data is available). Where necessary be able to understand complex configuration build concept, self-taught from limited supplier information and apply this to resolve problems in the build. Understand and advise on User Template permissions relating to configuration when needed. Analyse and advise on proposed Reference data/models relating to EPR configuration as needed. Work with staff supporting training to ensure awareness of configuration build development and changes. Required to interpret and communicate complex issues to non-IT staff. Involved in the preparation of information for board meetings, including inputting to highlight reports, issues, risks and escalations. Ensure all incidents are logged in the incident management system and calls are updated accurately and in a timely manner, accounting for breaches, should they occur in an ITIL (IT Infrastructure Library) structured and change controlled environment. To achieve their objectives the post holder will work independently and will have the freedom to act but will keep their line manager fully informed. The post holder will organise their own work. Expectation to be responsive to variable workloads and interruptions from other staff. Participate in the on-call rota, to provide out of hours support for the digital systems team. Post holders will initiate, plan and modify work packages providing advice/guidance on system usage and configuration. This will include working with business analysts and EPR system team to configure software to support the organisation. This will involve the interpretation of complex information, analysis and specialist knowledge. Post holders will undertake the testing and quality assurance for configuration in the EPR system, or changes, that need to be presented to Change Advisory Board. They will ensure that the change is fit for purpose before being released to end users. They will also review the documentation that is provided to enable the support of systems. Work collaboratively with other NHS organisations in the region, with consideration for design and build of a single solution. To be involved in internal and external user groups and other meetings leading workshops to facilitate future system developments. To assist in the integration and implementation of Information Standard Notices (formerly referred to as Data Set Change Notices) in a timely and well communicated approach in partnership with the trust, including liaising with other teams within digital services and system users. Where there are shared systems, this may involve other local or national organisations. To work closely with other disciplines within the Trust including Programme Team, Business Change Team, Training Team, Business Intelligence and Technical services especially during the planning, specifying, reviewing, updating, and upgrading of systems. To play an active part and lead in Post Implementation Reviews of supported software and liaise with other disciplines within the department where corrective action is identified. To assist in the provision of effective System Support and Development across digital whilst supporting their performance measurement agendas, to help ensure that the business and governance needs of the Trust, statutory and commissioner requirements etc, are met to agreed deadlines. To assist trust Information Teams in ensuring all statutory, local and commissioning reporting and data set submission requirements are met by ensuring appropriate data capture within the system or application. Provide reports, as required, regarding the use of supported systems and data quality issues. The post holder will be required to participate in the development and implementation of Key Performance Indicators and Critical Success Factors within the Trust around the end usage of system. To monitor, prioritise and act upon calls received from 1st /2nd Line Support. This will include ownership of the call and completing actions to seek resolution. By working with the Trust, the post holder will implement policies and propose changes which may result in system developments being implemented including the preparation of documentation. These strategies/policies may be local and national. To regularly liaise with staff within the Trust on issues that affect the supported systems. To provide full support for audits on their areas and act on recommendations as appropriate. Ensure that they have a Personal Development Plan (which is reviewed six monthly) and ensure that their skills and knowledge bases are kept up to date to allow their services and the overall service provided by the Support Team is of a satisfactory standard. Ensure that junior staff within the digital system team are trained in techniques, skills and approaches required to perform their duties. The post holder will feedback and discuss with the IT Training Team continuous developments and processes with systems and work together to review and identify improvements in how IT training is delivered to staff.

Person Specification
Qualifications
Essential

• Degree level or equivalent knowledge gained through experience

Desirable

• Prince2 Foundation

Experience
Essential

• Experience supporting Trust wide systems (including clinical systems)
• Experience of communicating issues to non-technical staff
• Experience of working as part of a team involved in Patient Administration Systems (PAS)

Desirable

• Experience of working within a project using PRINCE2
• Experience of working with system suppliers
• Experience of defining user requirements and interpreting them to system suppliers
• Use of Microsoft Project and Visio

Knowledge & Skills
Essential

• Ability to make judgements based on the analysis and investigation of issues
• Excellent organisations skills and ability to react to changing requirements
• Knowledge of working practices/areas where clinical systems are used
• Ability to work unsupervised and able to manage own time and workload
• Experience of working with external organisations over service issues

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).