Customer Service Centre Supervisor

We are looking for an experienced Customer Service Centre Supervisor to join our growing Customer Service Hub in Livingston. In this role, you will lead a small customer service team while ensuring the highest standards of customer service and supporting the day-to-day operations of our depot network. From the very beginning, you'll receive the support of your manager and work alongside an experienced team in a collaborative environment. This is an excellent opportunity to develop your leadership skills, make a real impact on customer satisfaction, and contribute to the continued success of our business. This role is part of Carrier Rental Systems , a provider of immediate, 24/7 nationwide rental solutions designed to keep operations running smoothly and minimise the impact of unexpected downtime. The position sits within the Pumps & Power division. As a Customer Service Centre Supervisor you will be responsible for:

• Leading the day-to-day activities of the Customer Service Centre team, providing coaching, guidance and performance support to ensure high levels of customer service.
• Working closely with the Depot Manager to ensure the efficient running of daily operations and quickly resolve operational challenges.
• Managing customer enquiries, preparing quotations, processing orders and coordinating equipment availability, transport and deliveries.
• Building strong customer relationships by managing customer accounts, purchase orders, invoice queries and identifying opportunities to grow existing business.
• Overseeing on-hire, off-hire, equipment exchanges, documentation and administrative processes while ensuring compliance with company procedures.
• Managing customer and supplier account creation through Carrier systems, including completion of compliance processes such as MK Denial.
• Supporting month-end activities, operational reporting and maintaining accurate customer and business records.
• Identifying new business opportunities, generating sales leads and supporting the wider sales strategy.
• Ensuring compliance with quality standards while collaborating with colleagues across Carrier Rental Systems to deliver an outstanding customer experience.
  Previous experience in a customer service, sales support or operational environment.
• Previous experience supervising or leading a customer service team.
• Strong customer service and relationship management skills.
• Excellent communication skills - verbal and written.
• Strong organisational and time management skills.
• A proactive approach with excellent problem-solving abilities.
• Commercial awareness and the ability to identify business opportunities.
• Excellent telephone manner.
• IT literacy, including Microsoft Office applications.
• Flexibility, adaptability and a commitment to delivering excellent customer service.
  Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
  Base salary + 15% LIP bonus
• Generous pension scheme
• Stable working hours from Monday to Friday
• Paid sick leave
• 25 days holiday + bank holidays
• Comprehensive onboarding and ongoing support from your manager
• Career development opportunities within a global organisation
• Supportive and collaborative team environment
• Access to our Benefits Central platform
Our commitment to you As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. The values that guide us are respect, integrity, inclusion, innovation, and excellence. We're excited for you to join us and make a difference! Pay Range The annual salary for this position is between £24,785.00-£49,420.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate., We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees' health, security, and success.