Accommodation Manager

Overview

As an Accommodation Manager at Mezzino Limited, you will be a proactive self-starter with strong organisational and interpersonal skills. You will oversee the daily operations of a student accommodation site, ensuring a safe, efficient, and welcoming environment for residents. Your role involves maximising occupancy levels, maintaining the property's operational efficiency, and building strong relationships with students, their parents, university personnel, and external contractors.

Main Responsibilities

• Ensure the property is secure and well-maintained at all times.

• Maintain high standards of property presentation and cleanliness.

• Conduct sales tours and show flat viewings to maximise occupancy.

• Ensure required maintenance work within the properties is reported and completed in a timely manner

• Achieve property KPIs, including arrears, occupancy, and customer satisfaction targets.

• Maintain accurate customer information in both the Mezzino booking system and other digital or hard-copy files, ensuring data security and GDPR compliance.

• Work collaboratively and flexibly to help the overall team deliver its objectives, supporting colleagues, suggesting improvements and sharing best practice.

• Oversee summer room turnaround, including check-ins/outs and inspections.

• Assist in obtaining and maintaining the HMO license and landlord accreditation (ANUK).

• Build and maintain relationships with local universities and higher institutions, attending events such as Open Days and Housing Fairs.

Person Specification

• Strong organisational and interpersonal skills, with the ability to manage multiple tasks and stakeholders effectively.

• Proficiency in Office 365 and familiarity with property management systems.

• Flexibility to adapt to the seasonal demands of the student accommodation sector, including occasional weekend work during peak periods.

• Strong ability to prioritise workload and manage competing tasks effectively.

• Confident in addressing disciplinary or welfare issues with sensitivity and professionalism.

• Able to work well under pressure and take initiative.

• Honest, reliable and trustworthy.

• Ideally minimum of 2 years' experience in accommodation management, preferably within the student housing or hospitality sectors.

Benefits

• 25 days annual leave plus bank holidays
• Employee Assistance Program
• Employee discount platform
• Discretionary Bonus