General Manager

We, the leading foodservice and hospitality provider across the Island of Ireland, are looking for an experienced General Manager to join our talented team on a full-time , permanent basis, working 40 hours per week, Monday to Friday , in a busy city centre location .

As a General Manager , you will be responsible for the overall efficient and effective management of the contract, delivering exceptional foodservice and hospitality experiences. You will lead, inspire, and develop a high-performing team while working closely with the client to ensure outstanding service delivery and long-term partnership success. You will ensure the contract is fully compliant and operated commercially in line with growth and retention targets.

Key Responsibilities: 

• Complete action plans following client satisfaction surveys to drive continuous improvement. 
• Act as a passionate ambassador for the business, promoting the unit and championing company values. 
• Ensure all hospitality and catering services are delivered to the highest standards, identifying opportunities to upsell and increase revenue. 
• Build strong relationships with clients, maintaining open communication and exceeding expectations. 
• Analyse and manage all in-unit costs effectively, ensuring commercial targets are met. 
• Monitor, record, and minimise food waste in line with sustainability goals. 
• Ensure all customer requirements are communicated clearly to relevant teams for seamless service delivery. 
• Prepare and manage labour schedules within budget, adapting to business needs. 
• Minimise agency usage and control overtime spend. 
• Adjust labour allocation in line with sales and operational demand. 
• Ensure budgets are understood, managed effectively, and consistently achieved. 
• Develop and implement succession plans to support team growth and retention. 
• Ensure full compliance with Health & Safety and Food Safety standards across the operation. 
• Encourage participation in engagement initiatives such as ‘Your Voice’ and implement resulting action plans. 
• Conduct regular team briefings, fostering a positive, motivated, and high-performing culture.

About You: 

• Proven experience in a General Manager or senior leadership role within a similar environment. 
• Strong background in hospitality, including restaurants, hotels, or high-end/fine dining environments. 
• A hands-on leader with a passion for food, service excellence, and team development. 
• Demonstrated success in business development, financial management, and operational leadership. 
• Excellent communication skills, with the ability to build strong relationships at all levels. 
• Highly organised, self-motivated, and able to work both independently and as part of a team. 
• A natural leader who can inspire, coach, and develop others. 
• IT literate, with working knowledge of Microsoft Office (Word, Excel, Outlook).

At Compass Ireland, our people are our business. When you join the Compass Group you will be joining a supportive network of incredible individuals, each united by their passion for going the extra mile for the organisations we partner with. We are building a team who care about providing a great customer experience and want to grow and develop as we do. We are dedicated to investing in every colleague joining us and pride ourselves on being an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all our colleagues. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Please review our Privacy Notice for details on how we maintain, protect and why your personal data is collected when you for a job with Compass Group. We will not retain any CV's or job applications for longer than necessary.