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Customer Service Unit Advisor - Northern Ireland Housing Executive - Belfast
Join the NI Housing Executive in Belfast and play an important role, using a range of IT systems to record and manage information, support the implementation of policies and procedures, and contribute to team performance.
About the role:
- £13.69 per hour
- Monday to Friday (8:30 am – 5.00 pm)
- 37 hours per week
- Holidays: 35 days pro rata
- Duration: Temporary, ongoing
- Please note closing date for this vacancy is 12 noon on 8th June 2026 - however you can register your interest for other upcoming vacancies by applying today
What you'll be doing in this role:
- Customer service queries via telephone and / or at the public counter.
- Providing advice and guidance for the public across a comprehensive range of housing services.
- Accurately diagnose and record repairs for Housing Executive tenants.
- Work in partnership with others to resolve issues.
What you'll need for this role:
- Have four GCSEs* (Level 2) including English and Maths , or equivalent qualification, plus at least one years’ relevant customer service or general administrative experience
- Experience of direct delivery of relevant customer service to the public via telephone or face to face
- Experience in dealing appropriately with customers in a challenging environment
- Experience in using a range of computer packages including Word, Excel, and Outlook etc
As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email Show email or call Wendy on Show phone number to find out more.
Riada Resourcing is an equal opportunities employer.
Vacancy posted 1 day ago
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