Junior Technical Operations Analyst

At Kroo Bank, we’re building the future of banking with modern technology and a culture that values innovation, collaboration, and impact. Unlike traditional banks or outsourcing firms, our engineers shape real products used by thousands of customers every day in the UK.

Be part of the team that keeps the bank running. As part of Technical Operations, you’ll sit at the centre of everything — from incidents and changes to resilience, automation, and supplier operations — giving you a unique, end-to-end view of how a modern bank operates.

Build real experience fast. You won’t be siloed into one area — you’ll gain hands-on exposure across incident management, change processes, operational resilience, business continuity, and automation, developing a well-rounded operational skillset from day one.

Have real impact early. Your work will directly support the stability and performance of services used by thousands of customers across the UK — this isn’t a back-office role, it’s critical to how the bank operates every day.

Learn modern operational tooling. Work with tools like Slack, Jira, Google Workspace, and automation platforms such as Make, helping you build practical, in-demand technical and operational skills.

Develop into a specialist or leader. Whether you want to grow into a senior operational role, specialise in areas like resilience or automation, or move into broader technology or product roles, this role provides a strong foundation and clear progression path.

Work in a highly collaborative environment. You’ll work closely with engineers, product teams, customer operations, and suppliers, building strong relationships and learning how different parts of the business come together.

Be part of a modern, fast-growing bank. Kroo is scaling quickly, which means opportunities to take ownership, improve processes, and shape how operations evolve as we grow.

• Maintain and support incident management processes, including documentation, tracking actions, producing reports, and supporting incident reviews.
• Support and perform change management administration, including assisting with risk scoring and change scheduling.
• Maintain operational documentation, CMDB records, and service information, ensuring accuracy and consistency.
• Support operational resilience activities, including maintaining mapping documentation, vulnerability logs, and resilience reporting.
• Maintain and update business continuity plans, and support testing activities.
• Track supplier management activities, including due diligence, reviews, and contract renewals.
• Produce recurring operational reports and support data-driven insights.
• Build small automations and contribute to improving manual processes and workflows.
• Coordinate with internal teams and suppliers to support operational delivery.
• Make routine operational decisions within defined processes and escalate where required.
• Manage personal workload effectively and contribute to team objectives.

Requirements

• Experience in an operational, technical support, or service environment
• Understanding of incident and change management processes
• Experience working with tools such as Jira, Slack, Google Workspace or similar
• Ability to manage tasks independently and prioritise workload
• Strong attention to detail and documentation skills
• Good communication skills and ability to work cross-functionally
  

Desirable

• Experience in an operational, technical support, or service environment
• Understanding of incident and change management processes
• Experience working with tools such as Jira, Slack, Google Workspace or similar
• Ability to manage tasks independently and prioritise workload
• Strong attention to detail and documentation skills
• Good communication skills and ability to work cross-functionally