Online Bookings Facilitator

Online Bookings Facilitator
Oxford Hospital | Administration | Permanent | Full time |
Up to £26,000 per annum, depending on experience

37.5 hours per week

Are you a confident and customer-focused administrator, who’s passionate about great customer service? Then you could be just who we’re looking for. Join the nation’s largest Healthcare Charity and be part of a talented team, doing incredible work to shape the health of the nation.

We are seeking a dynamic and organised individual to join our team as an Online Bookings Facilitator at our Oxford, The Manor Hospital. This dual-role position is critical to ensuring the efficient operation of patient referrals, bookings, and care pathways within the hospital. The successful candidate will work closely with Medical Secretaries and Consultants to manage online booking availability.

Key Responsibilities:

As an Online Bookings Facilitator, you will :

• Develop and maintain strong relationships with Medical Secretaries and Consultants to manage and update the availability of consultants for online bookings.

• Coordinate and oversee the online booking process for self-pay and private patients, ensuring timely and accurate scheduling.

• Serve as the primary point of contact for queries related to online bookings, providing clear and prompt communication to patients and staff.

• Proactively troubleshoot and resolve any booking issues, ensuring a smooth and seamless experience for patients and consultants.

• Regularly review and update consultant availability and booking slots based on demand and feedback.

• Collaborate with the marketing and IT teams to ensure the online booking system is user-friendly, accurate, and up to date.

Key Skills and Qualifications:

• Strong organisational and multitasking skills with the ability to prioritise workload effectively.

• Excellent communication and interpersonal skills, with the ability to build relationships and work collaboratively with Medical Secretaries, Consultants, and other hospital staff.

• Experience in healthcare administration, bookings management, or a similar role.

• Proficiency in using online booking systems and hospital administration software.

• Attention to detail and a commitment to delivering a high-quality patient experience.

• Ability to work independently and proactively resolve issues as they arise.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Nuffield Health Oxford

Our modern hospital is based within a stone’s throw of the historic City of Oxford, a world-renowned centre of excellence for surgical and medical expertise. We are proud of the wonderful environment and team we have established, providing our patients with first class care. We operate 6 well equipped and modern operating theatres with 64 well-presented ensuite rooms.

We cater for inpatient and day care, providing a broad range of surgical specialties and clinics including Paediatrics, Oncology, Interventional Cardiology & Radiology, Orthopaedics, Endoscopy, Gynaecology, Urology, Ophthalmology as well as women’s and men’s health clinics. The hospital is located with excellent transport links by road and rail, both to and from London, Thames Valley, and the Midlands.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.