Sales Support Coordinator

CMA CGM | ABOUT US

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

THE ROLE | PURPOSE

As our Sales Support Coordinator, you will work closely with the Sales Team Leader and Account Manager,  ensuring a comprehensive and effective all-round Sales service is provided to Customers.

Through a proactive and customer-centric approach, you will be a trusted point of contact for customers. You will be providing competitive rate quotations to suit the needs of new and existing customers, whilst managing existing agreements and supporting with the identification and development of new business opportunities and increasing volumes at every opportunity. 

WHAT WILL YOU BE DOING | KEY RESPONSIBILITIES

• Ensure that customer requirements (e.g responding to quotation requests with competitive quotes and seeing these through to successful resolution) are met in a professional and timely manner.
• Build effective working relationships with internal stakeholders, including Account Managers, wider Sales team, Trade teams and Customer Care, ensuring all customer requirements and expectations are met.
• Establish strong working relationships with new and existing customers, ensuring regular and proactive contact (e.g. encouraging utilization of web platform & online accounts), to support the development of increased volumes and new business opportunities.
• Ensure information within internal systems and CRM is entered and maintained accurately, e.g. customer feedback, pricing information and exceptions, and ensuring all relevant internal departments are updated with key developments.

• Provide regular commentary of business relating to assigned customer accounts, highlighting business development opportunities and any other business.
• Liaise closely with Trade teams to secure competitive pricing to develop volumes.
• Analysis of statistical data, identifying opportunities to develop new business and cross-sell opportunities, and providing relevant reporting for Trade/Area, internal/external Sales and Management teams as required.

• Support ongoing review of processes and procedures, contributing to process improvement initiatives as required.

• Support resolution of customer complaints, whilst seeking to identifying root cause of issues to prevent repeat issues in future.

WHAT DO WE NEED FROM YOU? | KNOWLEDGE, SKILLS AND EXPERIENCE

• Demonstrate experience in a Sales / Sales Coordination environment (Shipping sector experience would be great, but is not essential)
• Excellent Customer Service skills, with the ability to build rapport and provide a proactive and solutions-focused service
• Strong analytical skills, with the ability to spot trends and proactively identify new business opportunities
• Excellent communication skills, with ability to demonstrate experience of building effective relationships at all levels, both internally and externally.   
• A resilient approach, able to manage multiple priorities and meet tight deadlines in a fast-paced environment
• A natural problem solver, with the ability to identify root-cause of issues and see through to a successful resolution
• Flexibility in your approach, able to respond positively and proactively to differing customer requirements
• Competent Microsoft Office Skills – eg, Excel, Teams, PowerPoint

WHAT DO WE OFFER? 

Not only do we offer a competitive salary, we also offer a generous benefits package including:

• 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
• Discretionary annual bonus
• Enhanced pension scheme up to 15% total contribution
• Life assurance x4
• Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme
• Salary sacrifice car-leasing scheme
• Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
• Hybrid Working
• Cycle to work scheme/ Season ticket loans
• Enhanced policies including Maternity & Paternity
• Employee recognition awards
• Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter

CMA CGM Group is proud to define itself as a family business built on strong human values.

• Excellence
• Exemplarity
• Imagination
• Boldness

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

Come along on the CMA CGM adventure!