FS&QA Administrator

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. With more than 13,500 associates working globally in 100 locations and annual sales of $5.9 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s—Infinite Possibilities. One Family.

PURPOSE STATEMENT

To support with the administration required to maintain FSQA activities to deliver the safety, quality, and compliance of food products.

Key Accountabilities/Outcomes

• Export Administration
• Prepare all documentation required to facilitate the export of Rich’s products.
• Assist in the development of optimised process for the preparation of export documentation.
• Assist with the supplier and product approval and monitoring process in conjunction with the Senior Supplier Technologist in order to ensure all records are kept up to date on TraceGains and other technical portals.
• Reporting
• Support the FSQA Manager Plant in the preparation of routine quality KPI reporting
• Complaints Management
• Support FSQA Manager – Customer in the logging of complaints, and in the preparation of routine customer and internal reports
• Review and refine the paper and digital filing systems used to store technical documentation and optimise and implement.
• Ensure technical filing system is maintained to ensure all documentation is readily accessible by FSQA team.
• Support in Purchase Order prepararation, and approval and query resolution
• Assist in the development and implementation of quality assurance processes and procedures

Knowledge/Skills/Experience

Critical

• Experience in a similar role
• Proficient in Microsoft Office packages
• Solutions orientated mindset with the ability to work at pace and cope with ambiguity
• Strong planning and organisation skills and Ability to manage multiple tasks and prioritise effectively.
• Problem-Solving: Strong analytical skills to identify and resolve issues promptly.
• Technical Knowledge: Understanding of GMP (Good Manufacturing Practices), BRC standards, and HACCP principles

Desirable

• Experience: Previous experience in a technical role within food or beverage manufacturing and / or food export administration
• Education: A background in food science, microbiology, or a related field is beneficial

Rich Products Corporation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.