Administration Officer

Administration Officer (Temporary, Full-Time) - Liverpool
Our Client, a reputable government organisation, is hiring for a dedicated Admin Officer to join their Legal Admin and Rota Support team in Liverpool until the end of March 2027. This is a fantastic opportunity to contribute to the justice system while developing your administrative skills in a supportive environment.

What you'll be doing:
* Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings efficiently.
* Providing excellent customer service by engaging face-to-face, via telephone, and through written correspondence, guiding users and stakeholders-including those with complex needs-to appropriate support and information.
* Using HMCTS service scripts and knowledge articles to direct users to relevant services, ensuring clear and specific responses to all queries.
* Supporting complaint procedures, assisting users through resolution processes, and updating case management systems as required.
* Identifying and reporting risks related to HMCTS buildings, supporting safety protocols, and responding promptly to issues.
* Processing work according to standard operating procedures to meet performance and service standards.
* Managing case files with accurate data entry, secure information handling, and compliance with data retention policies.
* Handling jury service tasks such as selection, deferral, and attendance tracking, including processing expenses and court fees.
* Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently.
* Providing judicial support, including diary management and administrative assistance.
* Supporting enforcement activities, including financial assessments and producing basic reports.
* Contributing to health and safety operations, including facility checks, issue logging, and safety governance.

What you'll bring:
* Strong organisational skills and attention to detail.
* Excellent communication skills, with the ability to handle sensitive situations professionally.
* Ability to follow procedures accurately and work efficiently under pressure.
* Experience in customer service or administrative roles is desirable.
* A proactive approach to problem-solving and safety awareness.
* Competence in using standard office software and case management systems.

Additional information:
* Location: Liverpool
* Contract: until end of March 2027
* Working hours: 37 hours per week, Monday to Friday
* Pay rate: £12.86 per hour, increasing to £13.25 after 12 weeks

This is a great chance to join a vital public service team, supporting the justice process and making a real difference. If you're organised, customer-focused, and eager to contribute to a professional environment, we'd love to hear from you!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.