Bereavement Services Administration Officer

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Job description

An opportunity has arisen to join Antrim and Newtownabbey Borough Council as a Bereavement Services Administration Officer based at Mossley Mill. In this role, you will provide sensitive and professional administrative support within bereavement services, helping to ensure the efficient delivery of services while supporting members of the public during difficult times. About the role: £16.90 per hour Location: Mossley Mill Hours of Work: 37 hours Duration: up to 3 months Public Sector Please note the closing date is Monday 17th August 2026 at 3pm

Responsibilities

• To take bookings for cremation services, collate and ensure all information for cremations is complete and subsequently administered through the software systems.
• To receive, check and collate all statutory, non-statutory and medical documentation in accordance with current legislation and agreed policies and procedures for cremations.
• To check completed cremation forms and ensure these are presented on a daily basis to the Medical Referee for authority to cremate.
• To liaise with crematorium administrator and registration services on an on-going basis and to process all relevant documentation in a timely manner.
• To prepare lists of medical certificate notifications for registration purposes.
• To utilise a variety of office-related manual record systems, IT software packages and specific council, departmental or service IT systems as required, insuring compliance with corporate data protection guidelines.
• Maintain effective information and quality management systems to ensure accurate records and information are stored appropriately.
• The archiving and timely appropriate disposal of cremation documentation in accordance with statutory regulations.

Skills and Qualifications

Essential Skills

• A minimum of 1 years’ relevant experience of working within a professional bereavement services environment. (Essential)
• A minimum of 1 years’ relevant experience working in a very busy customer-facing office, working to tight deadlines in a sensitive environment. (Essential)
• A minimum of 1 years’ relevant experience of undertaking administrative and cash handling duties (Essential)
• Experience of understanding, interpreting, and applying regulations to ensure procedures are followed correctly.
• Excellent customer service skills. Highly developed communication skills that demonstrate the ability to listen, understand, accurately interpret, record and report on any issues that arise.
• Ability to deal with competing time-sensitive priorities, to ensure you know the status of your work at any given time. Good knowledge of IT software.
• (MS Word, Excel, Outlook etc.) with the ability to understand, process, interrogate and present data to others.Willing to work overtime from time to time to meet the requirements of the service.