Senior Account Manager

Who we are 

We are Everything Tech Group; an award-winning IT Company based in Manchester, Sheffield & Derby. We are looking to recruit some top talent to help us grow and thrive! We are looking for an IT Account Manager to join our growing Sales Team.

Job Purpose

As an Account Manager at Everything Tech Group, you will play a pivotal role in cultivating relationships with our current clients and potential new clients. On joining the team, you will have a portfolio of accounts alongside a steady flow of new business leads that you will be asked to nurture through to successful acquisition. You will serve as a point of contact who can understand their unique needs, ensure that we continue to exceed expectations, and grow our revenue share with these customers. This role offers double on-target earnings, with rewards for both selling new revenue streams and retaining current ones. This is an exciting opportunity to engage with an innovative technology solutions provider and work alongside a collaborative and dedicated team of industry experts. 

Key Tasks and Responsibilities 

• Identify opportunities for upselling and cross-selling additional services to existing and new potential clients
• Develop and maintain strong, long-lasting client relationships by understanding business objectives and technology requirements
• Prepare proposals, contracts, and presentations tailored to client needs and objectives
• Stay informed about industry trends, emerging technologies, and competitive landscapes to provide strategic insights to clients
• Provide timely and accurate reports on account status and sales activity
• Serve as the main point of contact for client inquiries, escalations, and service delivery coordination
• Collaborate closely with internal teams to ensure seamless execution of projects and service delivery
• Attend customer meetings, deliver proposals, and articulate outcomes
• Grow and nurture a pipeline of healthy opportunities
• Maintain an accurate CRM

Experience, Qualifications, Personal Attributes

• Proven experience in account management, sales, or client relations within the technology industry
• Strong understanding of managed services, IT infrastructure, and cloud solutions
• Excellent communication, negotiation, and interpersonal skills
• Full UK driving license and own vehicle
• Ability to thrive in a fast-paced, results-driven environment
• Self-motivated with a proactive approach to problem-solving and client satisfaction.
• Excellent IT skills and the ability to use and maintain a CRM System
• Positive and proactive attitude
• Self-motivated with the ability to work under pressure, both alone and as part of a team
• Ability to prioritise own workload to meet tight deadlines
• Financially and commercially astute
• High attention to detail 

Key Relationships

• Senior Leadership Team
• All Customers
• All Suppliers
• Sales Support Team
• Service Desk Team 
• Senior & Presales Team

Hours of Work & Benefits – advert only

• Double OTE Commission Scheme with no cap
• 37.5 hours per week
• 25 days annual leave + bank holidays
• Private Medical Insurance
• Pension
• Training and development budget
• Employee of the quarter bonus
• Employee of the year bonus
• Beer fridge Thursday and Fridays
• Team Socials

Valuing Diversity and Inclusion

At Everything Tech Group, we aim to create a workforce that is representative of our society, knowing that embracing differences enhances the capabilities of our business and makes for a happy place to work. We are proud to recognise and celebrate that we have a diverse culture where employees are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.