Executive Manager - West Midlands

Purpose

We currently have an exciting opportunity for an Executive Manager role to join our Commercial Property team based in the West Midlands Region.

The opportunity:

Reporting to the Head of Commercial Property – Southwest & Midlands, you will be working closely with the national and regional teams, to deliver on operational objectives.

Key Accountabilities

Your responsibilities will include:

Working closely with the Head of Commercial Property Southwest & Midlands and the operational regional team, to deliver on the following objectives:

• Financial performance as against the set regional budget, to include

- Effectively managing regional resource within the set headcount

- Revenue/Time logging targets

- Effectively managing aged WIP

- Assisting credit control to recover debt

- Identification of possible recruitment requirements as appropriate within the budget or when opportunities identified to aid profitable growth of the region

• Delivery of excellent and consistent regional performance against set performance measures such as

- Client SLA’s

- Exception reports

- External audits

- Internal QA measures

- Compliments / Engage initiative

- Complaints

• Management of own caseload and involvement in supporting the cases handled by the team as required to include

- Assist with complaint resolution

- Mentoring

- Support during holidays and sickness leave

• Continual review of processes, systems and methodologies with the aim of providing

- The most efficient method of working

- New and innovative solutions to what we do

- Accurate MI on all cases

- A high energy and exciting work environment

- Market leading on boarding process

• Promote and facilitate an environment for staff development through the following

- Delivery of timely appraisals for the region

- Encourage and drive professional qualifications within the region

- Facilitate delivery of identified training needs and requirements

- Organise delivery of appropriate mentoring

- Assist with succession planning through the identification of individuals and subsequent provision of opportunities for development of technical and management skills

• Support the provision of the Major Loss Practice by working closely with the Head of Major Loss for your Area and liaising over all aspects of common interest and mutual benefit. This will include

- Helping to identify additional / future major loss capability across the Area

- Ensure delivery against the requirements from the Head of Major Loss for the Area

- Encouraging technical development and learning

• Support the provision of Specialist Practices by working closely with the Product Heads and liaising over all aspects of common interest and mutual benefit. This will include

- Helping to identify additional / future specialist capability across the Area

- Ensure delivery against the requirements from the Product Heads

- Encouraging technical development and learning

• Identify and deliver on regional growth opportunities by

- Working closely with the Head of Operations on an Area / Regional Broker strategy

- Working with the regional team to identify opportunities and assisting with the delivery of those opportunities

- Promote an environment of client focus and encourage and facilitate client interaction at all levels.

- Providing suitable resource to participate in the Account Management of existing or prospective Insurer clients.

Experience and Qualifications

The successful Candidate will have experience in the commercial loss adjusting sector and have significant team management experience including coaching and mentoring. They will also have strong stakeholder management skills including the ability to establish strong working relationships. Successful candidates will have excellent negotiation, decision making and problem solving-skills and be highly self-motivated and driven. The individual will also take pride in delivering outputs on time, with a focus on quality, communication and organisation.

The workplace

Since 1932, we’ve been who people turn to in tough times. That’s a huge responsibility. It’s also a
huge opportunity. McLarens is a premier independent loss adjusting and forensic technical services
firm, with a global network that delivers consistently excellent service supported by deep local
expertise.

Our work spans industries and the globe. From disaster relief to aviation, engineering to natural
resources, our people get everything they need to impact lives on a global scale. We take our
development seriously and offer careers that empower our people to strive for bigger goals and
reach new heights. And we’ve got the expertise to help them get there: our Loss Adjusters boast an
average of over 20 years' experience.

We’re building a culture where talent shines. Where ambition is everything. And people come first.
It's your career, so why compromise?

What Drives Us:

At McLarens, our commitments shape every experience- for our clients, our people, and the
communities we serve.

• Purpose: Positively impacting people and communities across the globe.
• Progress: Excellence, expertise, and growth opportunities.
• Place: Our culture of empowerment, support and belonging.

The Benefits:

Our people live by a shared set of values: Excellence, Teamwork, Respect, Knowledge, Thought
Leadership, and Accountability. Together, they contribute to an inclusive culture that will help you
thrive.

Here’s what else we offer:

• Compensation: Competitive salary and performance-related incentives.

• Development: Access to technical training, global knowledge-sharing, and career growth
opportunities.

• Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work,
flexible schedule where applicable).

• Global Exposure: Opportunity to work with colleagues and clients across different countries.

• Inclusive Culture: A collaborative environment where your voice and contribution are valued.

 

Individual progress, global purpose. It’s all here at McLarens.

 

Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.