Licensing Officer Grade 3

Your new company
Due to the partnership between Hays and Birmingham City Council, we are looking to recruit a Licencing Officer to join their Hackney Carriage and Private Hire Licencing team based in Garretts Green. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within citizens' daily lives. Your new role
Birmingham City Council is seeking a dedicated and detail-oriented Taxi Licencing Officer to join our team at Phoenix House. This is an excellent opportunity for someone who enjoys working with data, has a keen eye for accuracy, and is looking to develop a career in licencing.
In this role, you will be responsible for processing taxi licencing applications accurately and efficiently, ensuring all documentation is thoroughly reviewed and verified in line with council standards. You will upload and maintain records within internal systems, produce and issue taxi badges and licence plates, and support a range of general administrative tasks within the licencing team. As your confidence and competence grow, you will also respond to queries and provide support to customers and stakeholders where required. What you'll need to succeed
To be successful in this role, you will need to be someone who demonstrates strong attention to detail and accuracy, with the ability to confidently work with data and handle documentation. You should have excellent organisational and administrative skills, be comfortable following processes, and be able to meet deadlines in a structured environment. Good communication skills are important, particularly as you develop in the role and begin responding to queries. A positive attitude and willingness to learn are essential, as full training will be provided. While previous licencing experience is not required, a background in administration, compliance, or document processing would be advantageous.
What you'll get in return
You will be paid a competitive hourly rate and have a guaranteed long-term, full-time role with further opportunities for permanent opportunities. As a Hays contractor, you will have a dedicated consultant who will support you throughout the recruitment process as well as whilst you are at work. You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills. What you need to do now

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