Support Worker - Mental Health Service - Weston-Super-Mare

Felix House is a 24-hour residential mental health service with nursing input, supporting up to 11 adults with enduring mental health needs. Our service is rooted in a recovery-focused, trauma-informed approach, empowering individuals to build the skills, confidence and resilience needed to move towards more independent living.

At Felix House, we work alongside the people we support to help them manage their mental health and wellbeing, develop essential life skills, and achieve their personal goals. Our aim is to create a safe, supportive and empowering environment where individuals can progress at their own pace and prepare for greater independence.

About the Role
This role involves working a mixture of shifts, including earlies, lates, nights and weekends, as part of a 24-hour service. Flexibility is essential to meet the needs of the people we support.

As a Support Worker, you will:
- Put the people we support at the centre of everything you do, promoting choice, dignity and independence
- Provide emotional and practical support tailored to individual needs
- Support individuals to develop daily living skills such as cooking, budgeting, personal care and maintaining a home
- Encourage engagement in meaningful activities both within the service and in the community
- Monitor and support mental and physical wellbeing
- Maintain accurate records and contribute to support planning
- Assist with medication administration (full training provided)
- Work collaboratively with colleagues, healthcare professionals, families and external agencies


You will also support individuals to:
- Access in-house development opportunities, including IT skills, life skills, relaxation techniques, healthy living and wellbeing activities
- Build and maintain relationships with family and friends
- Engage in community-based opportunities such as volunteering, employment skills, creative activities, and social groups


About You
We are looking for individuals who are:
- Kind, compassionate and genuinely motivated to make a difference
- Emotionally intelligent, with a passion for supporting others and making a positive impact in people’s lives

At Milestones Trust we recognise that without the hard work, commitment and passion of our staff, we wouldn’t be the charity that we are today. In return, we are committed to rewarding you with a competitive pay and benefits package including:
- 30 days’ annual leave, including recognised public holidays
- Learning and development to support your career growth
- Nationally recognised qualifications, from entry‑level care to management
- Flexible working, with rotas provided in advance
- Occupational Sick Pay after two years, increasing with service
- Health Cash Plan after probation, offering at least £695 cashback for health treatments (dental, optical, therapies, maternity/paternity, prescriptions)
Enhanced maternity and paternity pay
- Free enhanced DBS check
- Dayforce Wallet, giving you access to your earnings before payday
- Employee referral scheme with financial rewards
- Employee Assistance Programme from day one, offering confidential 24/7 support
- Company pension scheme to help grow your retirement savings

We pride ourselves with being able to offer staff opportunities to develop and progress their careers within Milestones Trust.

For an informal conversation about the role please contact Laura Tolan, Service Manager on View phone number on findajob.dwp.gov.uk.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .