Assistant Manager - Full Time - £29,376 to £30,551

£29,376 (£30,551 following the successful conclusion of the probationary period) – Full time plus On Call Duties

Are you ready to embrace a role that’s as diverse as it is rewarding? At YMCA Doncaster, we’re looking for someone who is able to step in wherever needed to keep our operations running smoothly. As a vital member of our team, you’ll be at the forefront of our work, ensuring that young people are able to thrive at the YMCA.

Flexibility is key, and you will be ready to take on duties across duty cover, administration, assessment and sustainment, as well as acting as Duty Manager and tackling issues as they arise.

You will already have experience of being responsible for people, resources or buildings although that may be from a range of situations at work or elsewhere. You will have great organisational and technology skills and be able to manage a complex workload with varied responsibilities.

We’re open to candidates from all sectors with transferable skills, a genuine interest in contributing to the work of the YMCA and a positive attitude that sets the tone for others.

Selection Arrangements

We are currently accepting applications at any time; please apply as soon as you are able to do so.

All applications are scored against our person specification throughout the process.

Please note that we are only able to contact shortlisted candidates. If you do not hear from us within three weeks you’ve unfortunately not been successful on this occasion.

Hours of Work

The basis is a working week consisting of not less than 40 hours plus On Call duties.

Work will be on site and across the whole 24/7 rota, depending on where cover is needed.

For the first two to three months, the majority of your time is likely to be spent on hostel cover shifts to give you a strong practical understanding of our core work.

The On Call provision is in place at all times, including weekends, nights and Bank Holidays, and is covered on a rota basis with three or four individuals.

We are able to take a reasonable number of other committments into consideration when planning the On Call rota, with each person doing an equal share of Bank Holidays, weekends and everyday cover.

Job Purpose

To assist in co-ordination, administration and frontline delivery at YMCA Doncaster, with a specific focus on assessing potential new clients and ensuring that young people are able to sustain their place with us.

Main Responsibilities

• To cover frontline duties, including accommodation duty cover, attending reliably and on time in order to ensure continuous cover.
• To act as a Duty Manager, including dealing with any staffing or other issues arising during periods of duty in accordance with set procedures.
• To provide an out-of-hours On Call service on a rota basis with two or three others, responding effectively to concerns. This will include finding cover in the case of sickness or other absence, or covering a shift at very short notice when no other cover is available.
• To take on appropriate administrative, leadership, reviewing or project duties including during periods of illness, leave and vacancies.
• To take on delegated responsibilities for young people who need additional practical help to start and sustain their residence at the YMCA. This is likely to include focussed work on benefits, budgets, housekeeping and similar.
• To administer and oversee applications for accommodation, including obtaining supporting information from other agencies, assessing support and other needs and interviewing applicants.
• To oversee rent calculation, arrears procedures and benefit claims.
• To collate and report on other performance measures and statistics as required.
• To keep financial and other records as required.
• To contribute to the selection and induction of new staff and volunteers.
• To oversee minor and / or occasional staffing issues as required, and to take responsibility for particular staff and volunteers over longer periods.
• To contribute positively to relationships with other organisations.
• To take an active approach to the role and to be able to work on own initiative within set procedures.
• To develop and maintain appropriately professional relationships with members, users and with other staff, and to maintain confidentiality at all times.
• Other reasonable duties as required from time to time by the Line Manager.

Person Specification – Please ensure that your application clearly demonstrates how you meet each of the criteria below.

• Experience in a similar or related role.
• Able to attend shifts reliably and on time in order to ensure continuous cover.
• Able to demonstrate resilience and adaptability across roles, responsibilities and work patterns needing cover in immediate or long term situations, showing a positive ‘can do’ attitude and setting the tone for other staff during times of particular pressure.
• A commitment to the wellbeing and development of young people, including those with a range of personal and social vulnerabilities.
• Experience of taking responsibility for people, resources or buildings.
• Able to demonstrate sufficient presence, confidence and professionalism for undertaking a management role.
• Able to cover On Call duty, to remain within receiving range of the mobile phone at all times, and to be on site within two hours in the event of an emergency situation.
• Computer literate, able to use Microsoft Word and Excel to a high standard, and able to use technology in devising and using procedures, gathering information and using a range of online software.
• Excellence in written communication and a strong command of grammar.
• Comfortable working with financial transactions and calculations, and with keeping financial records.
• Able to manage a complex and varied workload effectively and accurately and an ability to prioritise appropriately without supervision.
• Able to carry out monitoring patrols across indoor and outdoor areas including four floors and two stairways, and to deal with any issues arising.
• Able to react appropriately in challenging situations, using set procedures to support decision-making.
• A clear understanding of the importance of confidentiality and appropriate relationships.
• Able to uphold the vision and values of YMCA Doncaster.

Employment in this role is subject to

– a minimum of two references, including all employment during the past three years.

– a satisfactory DBS check (we will apply for this with you).

We also ask successful candidates to complete a medical questionnaire, and to have an online occupational health assessment to confirm suitability for night and lone working.

Queries

We aim to make our job information as clear as possible. If you are considering making an application yourself, and have a query that is not answered above, please email your query to ***email_hidden***

Please note that we accept direct applications only; we do not deal with agencies or other third parties.