Patient Administration Officer

If you're tenacious, have a flexible approach and enjoy a challenge, we'd love to receive your application .

We are looking to expand our team and have exciting opportunities within our Ophthalmic Department here at York Teaching Hospital to join our busy Administration Team as a Patient Admin Officer.

About The Role…

You will be required to provide a reliable and effective administrative and clerical support service to internal and external users and will communicate daily with colleagues of different professions, clinical and non-clinical.

About You…

The role is diverse, so you will need to be highly motivated, well organised, patient focused individual, able to work as part of a team but also use your own initiative.

You will have excellent communication skills and be effective in working closely with clinical and non-clinical staff.

The successful candidate will also have good organisational skills, the ability to work on their own initiative and prioritise their own workload.

The role includes working any 5 days in 7 which will include rostered weekends, Saturday or Sunday. Job shares will also be considered.

Please note this post is cross site between York Hospital and York Community Stadium.

Interviews for this position will be held in person only at one of our Trust sites and remote interviews will not be offered.

Previous applicants need not apply.

Duties Will Include

• Working on a busy reception desk.
• Administering referrals via the electronic booking system "E-Referrals".
• Monitoring and maintaining electronic worklists and ensuring that items are actioned in a timely manner, taking remedial action where necessary.
• Always maintaining patient confidentiality.
• Answering patient questions/queries both verbally and face to face.
• Placing all new patient appointments within agreed timescales and in accordance with consultants' requests
• Making follow-up appointments adhering to booking rules
• Completing worklists - ensuring all requests by consultants are adhered too.
• Checking patients in and out of clinic

Our benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Trust Information Pack - 1

For further details / informal visits contact: Name: Dominique Phillips Job title: Service Manager Ophthalmology Email address: ***email_hidden*** Telephone number: View phone number on uk.workus.org

Ashlea Rowell

Deputy Service Manager

View email address on uk.workus.org

View phone number on uk.workus.org