Crime Prevention Officer

About The Role

Days of Working

4 on 4 off rolling roster

As a Crime Prevention Officer (CPO), you will play a pivotal role in reducing retail crime, preventing loss, and supporting safer environments across a portfolio of retail locations. Acting as a highly visible frontline presence, you will work closely with store teams, Retail Security Officers (RSOs), local authorities, and law enforcement partners to deter criminal activity, address anti-social behaviour, and support the investigation of organised retail crime.

This role combines operational security delivery with coaching, compliance monitoring, and intelligence gathering. You will provide guidance and development support to frontline security teams, identify areas for improvement, and feed key intelligence and trends into the wider Crime Intelligence Team.

Success in this position requires excellent observational skills, strong communication abilities, a proactive mindset, and the confidence to engage with a wide range of stakeholders whilst always maintaining professionalism.

Crime Prevention & Security Operations

• Maintain a highly visible security presence to deter theft, anti-social behaviour, and organised retail crime.
• Conduct proactive patrols and observations across assigned retail locations.
• Respond effectively to incidents, alarms, and suspicious activity, taking appropriate action and escalating where necessary.
• Monitor CCTV and other security systems to identify and investigate potential criminal activity.
• Produce accurate incident reports, intelligence submissions, and evidential documentation.
• Support crime reduction initiatives through intelligence-led deployments and operational activity.
• Build and maintain effective relationships with local police forces, community safety partnerships, and relevant authorities.

Training & Quality Assurance

• Support the ongoing development of Retail Security Officers through coaching, mentoring, and on-the-job training.
• Promote and uphold frontline security standards across all assigned locations.
• Conduct site audits to ensure compliance with company policies, procedures, and contractual requirements.
• Identify training needs and provide constructive feedback to improve team performance and service delivery.

Stakeholder Engagement

• Develop strong working relationships with store leadership teams and operational colleagues.
• Act as a trusted point of contact for security-related concerns and crime prevention initiatives.
• Deliver a professional, approachable, and customer-focused service at all times.
• Assist customers, colleagues, and visitors where required while maintaining a safe and secure environment.

Intelligence & Compliance

• Gather, record, and share relevant intelligence with the designated Crime Intelligence Team.
• Support intelligence-led deployment plans and crime prevention strategies.
• Ensure full compliance with company policies, site procedures, industry regulations, and licensing requirements.
• Undertake any additional duties reasonably requested by the Crime Intelligence Team, Operations Support Manager, or Senior Operations Support Manager.

The ideal candidate should meet the following criteria:

• Must have the Right to Work in the UK
• Valid UK Full Driving Licence.
• Valid SIA Door Supervisor Licence.
• Valid SIA CCTV Licence.
• Experience in a security, loss prevention, or retail security role.
• Strong observational, communication, and report-writing skills.
• Ability to confidently manage and de-escalate challenging situations.
• Professional, proactive, and customer-focused approach.
• Flexibility to work a variety of shifts, including weekends and bank holidays.
• Ability to travel across a designated region.

Desirable

• Experience within a multi-site retail environment.
• Knowledge of organised retail crime and crime prevention strategies.
• Experience coaching or training security personnel.
• Experience conducting audits and compliance checks.
• Previous partnership working with police, local authorities, or community safety organisations.
• Additional security, investigation, or conflict management qualifications.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks

With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply

At OCS, we believe our colleagues are the heart of our business. You’ll receive access to professional development opportunities, structured career progression, and the chance to work alongside supportive and inspirational teams.

We are an equal opportunities employer and value the unique contribution of every individual. We welcome applications from all backgrounds, including those with disabilities, and will provide reasonable adjustments throughout the recruitment and employment process.