Shopping Centre Manager
A rare opportunity has arisen to take ownership of a high-profile, open-air retail and leisure destination in Stratford-upon-Avon.
The scheme is c.120,000sqft and predominantly F&B / leisure-led, with a strong town-centre presence and an important role within the local community. This is a lean site structure, so the role needs someone visible, hands-on and confident managing the day-to-day operation while also building strong relationships with occupiers, service partners, local stakeholders and the onsite team.
The Role
You will be responsible for the effective operational, commercial and stakeholder management of the centre, including:
- Day-to-day site operations, presentation, compliance and customer experience.
- Contractor / service partner management across cleaning, security, maintenance, waste, external areas and statutory compliance.
- Health & safety systems, RAMS, PPM, incident reporting and site documentation.
- Service charge budget support, invoice coding and cost control.
- Occupier engagement, trading feedback and support for tenant performance.
- Local stakeholder relationships, including BID / town-centre partners and community groups.
- Marketing, events, placemaking and commercialisation support.
- Regular reporting to the landlord and managing agent.
The Person
We are keen to speak with candidates from shopping centres, retail property, mixed-use destinations, retail parks, leisure-led assets, hospitality, visitor attractions, large-format retail, or similar customer-facing operational environments.
You will ideally bring:
- Operations, FM, centre management, retail property, leisure, hospitality or customer-facing venue management experience.
- Strong contractor, compliance and day-to-day operational management skills.
- Budget / cost control experience, with service charge exposure advantageous but not essential.
- Confident occupier, client, customer and stakeholder communication.
- A practical, self-sufficient approach and the ability to work independently.
- IOSH, NEBOSH, First Aid or similar qualifications would be advantageous.
This is an excellent opportunity for someone who enjoys being the face of a destination and wants a varied role spanning operations, occupiers, contractors, community engagement and placemaking.
For a confidential conversation, please get in touch by applying to this listing or reaching out on ***email_hidden***
Vacancy posted 3 days ago
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