Chiropractic Administration Assistant Apprentice

Summary

We’re looking for an energetic, organised, people-focused Chiropractic Administration Assistant to join our friendly front desk team. Working in a fast-paced, caring environment where customer service is at the heart of everything we do, the role includes reception, diary management, admin support, and creating a welcoming space for our patients.

Wage

£18,000 a year

Training course

Business administrator (level 3)

Hours

22-24 hours a week the hours of between the hours of 7.40am-7.30pm on a shift system. Must be able to cover team members holidays throughout the year including the occasional Saturday

24 hours a week

Start date

Monday 21 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Greeting patients and delivering exceptional customer service
• Managing appointments and clinic diary
• Answering phone/email enquiries in a professional, helpful manner
• Supporting chiropractors and the clinic team with day-to-day admin
• Ensuring smooth front desk operations
• Replenishing refreshments
• Stock Control
• Administration of the Membership scheme
• Finance – taking card payment, cashing up and checking of direct debit payments
• Supporting the team at external events
• Administration and reporting on promotional events
• Light cleaning of the Practice

Where you'll work

21 Old Newtown Road
Newbury
RG14 7DP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST BERKSHIRE TRAINING CONSORTIUM

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training will be one day a month at WBTC offices and a 1-1 monthly training and review meeting with their WBTC Training Consultant.

The apprentice will receive continual, on going training and support in the workplace to be able to undertake the tasks listed.  

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Initiative
• Patience
• Eager to learn
• Professionally Presented