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Account Manager Near Solihull, West Midlands (On-site) £14.00 ph (£27,664pa) Hours: 38-40 per week (flexi hours) We are currently looking for a proactive, people-focused Account Manager to join a friendly, fast-growing team working within the IT Support team. If you enjoy solving problems, helping customers, and getting stuck in — you’ll fit right in. Due to the location of the role you must have your own transport. What You’ll Do
- Support and train customers on our software and hardware systems
- Troubleshoot issues via phone, email, visits and regular check-ins
- Explain technical concepts in a simple, user-friendly way
- Coordinate hardware installations with our engineers
- Work closely with teams across the business
- Great communication and people skills
- Customer service experience (phone and/or face-to-face)
- Strong IT basics (Windows 10/11, Excel, general IT literacy)
- Organised, proactive, and a natural problem solver
- Someone who takes initiative and enjoys learning
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