(AJM) Associate Nurse Director (Patient Experience)

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Patient Experience / Volunteering / Policy - Waverly Court

Duties & responsibilities:

An exciting opportunity has arisen for a Associate Nurse Director to join NHS Lothian’s Corporate Nursing Team. Reporting directly to the Deputy Executive Nurse Director this post has operational responsibility for three services – Volunteering, Patient Experience and Policy. The post holder will manage and control the resources, be responsible for the achievement of business performance objectives within quality standards e.g. local and national targets are achieved, across this portfolio.

A major part of the role is around providing strategic and professional leadership to ensure the delivery and coordination of national and local programmes of work. This includes

• Professional leadership to enable the Board to fulfil all of its duties outlined in the Complaints Handling Procedure set out in the Patients Rights (Scotland) Act 2011,
• Leading the development, implementation and evaluation of the NHS Lothian Strategic Volunteering Plan which supports the organisation’s Anchor ambitions
• Leadership and management of a Policy Hub team which advises and supports clinical and non clinical services to develop policy, guidelines, procedures, patient information and clinical documentation, facilitates the Board’s Policy Approval processes

Working as part of the Board’s Nursing and Midwifery Senior Management Team the postholder will also support the delivery of key corporate objectives in the delivery of regional priorities, national policy, Nursing & Midwifery strategy and other professional priorities including around quality improvement and clinical governance.

If you have an Evidence of managing multiple services at a senior level, have a d emonstrable track record of success in operational service management within a complex clinical multi-disciplinary environment, preferably in the NHS we want to hear from you!

Key requirements:

First level registered nurse/midwife.

Master’s degree in a nursing/midwifery related subject (e.g. person-centred care, healthcare management or quality) plus significant experience in a Senior Nurse/midwifery management role.

Evidence of management education and training, e.g. programmes or modules in leadership development, people management, data analytics, service improvement, or organisational development. This should be supported by significant demonstrable experience across a range of people management areas, with detailed knowledge of HR policies, processes, and workflows, demonstrating experience across a variety of subject areas

A Lead level Quality Improvement Qualification (e.g. Scottish Improvement Leader/SQS Fellowship 12 – 18 month course) / Post-graduate qualification at SCQF level 11 in either quality improvement, coaching clinical audit/evaluation and/or clinical governance or equivalent experience is desirable.

Experience of service planning, performance monitoring, budgetary and people management

Evidence of leading and implementing major service redesign and change, which relates to improved staff and patient experience and outcomes and achieves efficient and effective use of services

Significant experience of people management, detailed knowledge of HR policies, processes and workflows

Please contact Fiona Ireland Deputy Executive Nurse Director for further information

Email: View email address on apply.jobs.scot.nhs.uk

Tel: View phone number on apply.jobs.scot.nhs.uk

For further information on what is included in the role and what skills/experience are being looked for, click on the links at the bottom of the screen to the job description and person specification.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found in the further information for this vacancy.

Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.

We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

This post requires the post holder to have a PVG Scheme membership/record. If the post holder is not a current PVG member for the required regulatory group (i.e. child and/or adult) then an application will need to be made to Disclosure Scotland and deemed satisfactory before they can begin in post.

Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check done than is currently the case. If the post is assessed as a "regulated role", your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For more details on these changes please visit: Disclosure Scotland Changes .