Cardiff Metropolitan University is looking for an enthusiastic and customer-focused Service Desk Analyst to join our Digital Services team on an eight month fixed-term basis to provide cover for shared parental leave .
This is an excellent opportunity to gain experience within a busy IT Service Desk, supporting both staff and students across the University.
You will play a key role in delivering a high-quality IT support service, acting as the first point of contact for technical queries and helping to ensure a smooth and effective digital experience for our users
You’ll lead the way by
- Delivering exceptional first-line support , resolving technical issues efficiently and professionally across devices, systems, and applications.
- Driving consistency across the service desk , ensuring accurate logging, knowledge sharing, and high-quality responses.
- Using your technical skills to empower users , offering clear guidance on effective and secure ways of working.
- Identifying and escalating issues proactively , helping maintain service stability and continuous improvement.
- Collaborating across teams and suppliers , ensuring seamless support and helping improve the wider Digital Services offering.
What you’ll bring
We are looking for a motivated and customer-focused individual with strong technical ability and excellent communication skills. You will be confident explaining technical issues clearly to non-technical users, adapting your approach to suit a wide range of audiences, and demonstrating empathy and patience in a busy support environment. Alongside experience in troubleshooting IT issues, you will bring a collaborative mindset, strong organisational skills, and a commitment to delivering a high-quality, professional IT service.
Why join Cardiff Metropolitan University?
We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.
We offer excellent benefits such as:
- Annual leave of 25 days Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days (pro rata if part time)
- Membership of the Local Government Pension Scheme with generous monthly contributions.
- Excellent family friendly policies – take a look on our Policy Hub page.
- Opportunities to learn and develop your skills with access to library and digital services facilities.
- Excellent sports and fitness facilities with subsidised membership.
- Free family access to our independent specialist wellbeing support provider, Health Assured.
For more information about the role please contact Ian Williams on ***email_hidden*** , or feel free to contact Name, the Recruitment Advisor supporting this vacancy on email address.
All applications must be submitted online.
The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page.
Further details
Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.
Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.
Cardiff Metropolitan University is proud to be a Disability Confident employer and a signatory of the Armed Forces Covenant.
All applicants with disabilities, or those who are part of the Armed Forces community who during the shortlisting process meet the essential criteria for the role will be progressed to the next stage.
The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.
Why Work Here?
We invite you to join our collaborative community!
Dating back to 1865, we remain rooted in Wales with a global reach, offering you a world of opportunity. Our education, research and innovation deliver positive impact for equality, social inclusion and environmental sustainability, locally, nationally and internationally.
Are you ready to contribute to something remarkable?
Join us in helping us to progress and deliver real change.
Job Details
School/Unit
Digital & Library Services
Location
Llandaff Campus
Salary
£28,031 to £28,778 per annum pro rata
Fixed term until 01/04/2027
Post Type
Full Time
Closing Date
Friday 26 June 2026
Reference
2526494
- £38k - £49k per annumEstimated...safety and sustainability to ethical behaviour by building best in class solutions. Veriforce are recruiting for a Systems Support Analyst role is to support the administration, and configuration of core business systems across the Veriforce organisation. What that...SuggestedPermanentHybrid workingOn-site
- £25k - £34k per annumEstimatedVacancy Name Technical Administrator Employment Type Permanent Country United Kingdom Location Cardiff Business Area Operations Workplace Type Onsite About Princes The Princes Group has over 7,000 employees with offices and production sites...SuggestedPermanentMonday to FridayFlexible hours
- £28k - £38k per annumEstimated...thinking and straight talking, our approach is to find solutions to the problems that our clients face. Gateley is a legal and professional services group, we are a group of formidable experts in all areas of law and business. Passionate problem solvers, we get our kicks from...SuggestedPrivate practiceWork from homeFlexible hours
£24.78k per annum
...am - 7pm / 7pm - 7am) Help us make great change happen at Target. We’re looking for an organised, friendly and proactive Service Desk Technician to join our 1st Line IT Service Desk & Operations team providing IT support to our 500+ colleagues. If you have a keen...SuggestedPermanentHybrid workingOn-siteFlexible hoursShift workNight shift£26k - £32k per annum
...About The Role IT Support Analyst (1st & 2nd Line) - Cardiff Hybrid / Office-Based – Pentwyn, Cardiff £26,000 – £32,000 (Dependent... ...and Care is a leading provider of specialist education and care services, supporting children and adults with complex needs across the UK...SuggestedHybrid workingOn-siteRemote- £45k - £59k per annumEstimated...our ways of working. About the Role As a Consumer Support Analyst, you will be the first point of contact for consumers, providing... ...manage case processes from start to finish, working within defined service levels and collaborating with colleagues to deliver a high-...On-site
£26.23k - £29k per annum
...and take on a varied and impactful role in our technical support desk. With full training, exposure to in-house software, and long-term... ...continuous improvement initiatives Provide excellent levels of service to our customers, communicating effectively and professionally....Long-term contractFull-timeHybrid workingOn-siteRemoteWork from homeMonday to Friday5 days/weekFlexible hours£60k per annum
...AS400/iSeries System Analyst At Target Group , we’re not just about platforms, processes and programmes — we’re about people, partnerships... ...you enjoy working at the intersection of technology, financial services and consultancy , and want to be part of a collaborative,...Full-timeHybrid workingFlexible hours£27k - £34k per annum
...who are experiencing financial difficulty. Managing your own portfolio of vulnerable customers, providing outstanding support and service to best assist our customers. Using your knowledge and expertise to ensure you meet key metrics and treating customers fairly principles...On-siteWork from homeMonday to FridayShift work£25.75k per annum
...them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour. As a Customer Service Support Officer (Known internally as Technical Support Officer), you'll support the Audit Services team in the completion of desktop...PermanentHybrid workingOn-site- £22k - £29k per annumEstimated...and fulfilling personal life. Be rewarded. Find out more. About AtkinsRéalis We're AtkinsRéalis , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together...Full-timeHybrid workingOn-siteFlexible hours
- Sales Advisor
£25.5k per annum
...Inbound Sales & Service Advisor – Remote, start dates from June/July 2026. Key points ~ Major UK insurance company (trusted by millions) ~ Remote role, with all equipment provided ~37.5 hours per week, shift-based rota across 7 days (2 out of 5 weekends) ~ Basic salary...RemoteWork from homeShift workRotating shiftsWeekend work£25.5k per annum
...insurance policy benefits, enhanced employer pension and salary sacrifice schemes). ~ Hopefully, a long and successful career in financial services Role essentials Have a history working with direct-to-customer sales of at least 12 months. A great attitude to customer...RemoteWork from homeMonday to FridayShift work£94 - £96 per day
ALN Support Assistant – September 2026 Start Are you an experienced ALN Support Assistant looking for a rewarding long-term opportunity in Cardiff from September 2026? We are a specialist education recruitment agency currently seeking a dedicated ALN Support Assistant ...Weekly payLong-term contractFull-time5 days/week- £41k - £53k per annumEstimated...Cardiff We’re looking for two technically strong Data Analysts to join our Customer Operations Data & Analytics team. This is a hands... ...eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays)...Long-term contractHybrid workingOn-siteRemote
£28.56k - £32.84k per annum
...family new car scheme is available for close family members from £139 per car per month (1st car after probation, 2nd car after 12 months service). Cars are replaced annually with high-spec models. ~Car insurance is included on both of these car schemes ~33 days’ annual...PermanentProbationary periodMonday to FridayDay shift£55k - £65k per annum
...Senior Business Analyst Cardiff (3 days per week in the office) £55-65,000 I’m helping a fast-growing software house in Cardiff to find a Senior Business Analyst. This role will involve working on multiple projects for clients within the public and private sector, so...PermanentOn-site- £45k - £59k per annumEstimated...3 days a week in the office. The first 6-12 weeks will be 5 days a week in the office while you get set in your new role. Support Services - Customer Operations Our Support Services team are the back office operations for all of our Customer Operations team (300+ people)...Hybrid workingOn-siteImmediate start5 days/weekShift work
£40k - £45k per annum
...Business Analyst Cardiff / Hybrid | Permanent | £40,000 - £45,000 dependant on experience Join Target’s Change team and help deliver... ...Cardiff. Ideally, you’ll bring experience from the UK Financial Services industry and enjoy working at the intersection of business need...PermanentHybrid workingFlexible hours£26k - £27k per annum
...career to IT and have done some certifications towards that in any area. Ideally you will have foundational knowledge of support/customer services working in any kind of role which was customer-facing. We’ll provide full training with career development plans to progress into...Hybrid workingOn-siteRemoteFlexible hoursShift workNight shiftDay shift£30k - £35k per annum
Company: LONGREACH RECRUITMENT Job Type: Permanent, Full Time Salary: £30000 - £35000/annum hybrid working (mon -fri) + packagePermanentFull-timeFixed-term contractHybrid workingMonday to Friday- ...-driven approach. The Role We’re seeking a Financial Data Analyst to join our finance team and take a high-impact, high-visibility... ...finance (or related role), preferably in the insurance, financial services, or startup ecosystem ~ Exceptional analytical & data...Long-term contractTemporaryOn-site
- £46k - £59k per annumEstimated...Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial... ...Job Description We’re looking for a Regulatory Reporting Analyst to join our Client Service Delivery team. This is an excellent opportunity...Long-term contractPermanentPart-timeTerm-timeFlexible hours
£23.66k per annum
...fund ~ Flexible options to buy or sell annual leave, plus family-friendly policies ~ Discounts through the Blue Light Card, Health Service Discounts, and the Vivup app ~ A full induction, ongoing training, recognised qualifications, and clear career progression ~ Long...Hourly payPermanentFull-timeTemporaryPart-timeFlexible hoursShift workNight shiftRotating shifts£13.47 per hour
...and the Vale of Glamorgan Council are working together to provide an innovative new Adolescent Resource Centre (ARC) / Edge of Care Service for 11-17 year olds. Taking a strength based approach, our aim is to work co-productively with families to improve relationships and...Full-timeImmediate startFlexible hoursAfternoon shift- £22k - £28k per annumEstimated...Support Worker Pay rate: £13.47 per hour/ £26,266.50 per annum based on 37.5 hours per week Working Hours: 37.5 hours per week Service: Integra – Ty Newydd We are currently recruiting for a Support Worker to join our team at Integra Ty Newydd About National...Hourly pay
£28.67k per annum
...Experience This job would be well-suited to some people who have worked as “personal assistance” to disabled people funded by social services “direct payments”, where the disabled client is the employer. Such roles require an understanding that the client can and must make...On-siteRemoteMonday to ThursdayFlexible hours2 days/week3 days/week£13.5 - £14 per hour
Company: IOS RECRUITMENT Job Type: Contract, Full Time Salary: £13.50 - £14/hour pension, training, uniform, holidayFull-timeWeekend work£27k - £28k per annum
✨ Join Our Team as a Care Assistant - Make Every Day Matter ✨ Are you kind, compassionate, and ready to make a real difference in someone's life? If you love helping others and want a role that truly means something, we'd be delighted to welcome you to our team. As a Care...Hourly payFull-time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Analyst. Be the first to apply!
