Business Development Director

At Convergence Group, we’ve spent 20+ years powering some of the UK’s most complex networks - and we’re growing fast. We’re looking for a Business Development Director to win new customers and unlock further growth across our 1,500+ existing customer base.

The focus is on driving growth from both new customer acquisition and existing accounts. That means building a strong prospect pipeline, uncovering untapped opportunities and selling our WAN, LAN, Wi-Fi and Security solutions. From there, commercial ownership stays with you - developing relationships, growing the accounts you win and continually identifying new opportunities. Many of our existing customers use only part of our portfolio, leaving plenty of room to grow. You’ll spot service gaps, open doors with new decision-makers and uncover opportunities across multiple sites and teams. Success in this role calls for Account Director-level judgement and relationship management, combined with the drive and prospecting discipline to win new customers and new business within existing accounts.

What you’ll do as our Business Development Director

• Unlock customer potential - Analyse existing customer accounts, identify white space opportunities and develop account growth plans that maximise the value of our relationships
• Build strategic relationships - Engage with key stakeholders and senior decision-makers, developing a deep understanding of their business challenges, priorities and future technology requirements
• Drive cross-sell and upsell opportunities - Introduce customers to our wider portfolio of WAN, LAN, Wi-Fi and Security solutions, helping them realise additional value from their partnership with Convergence Group
• Develop account growth strategies - Create and execute structured plans for your customer portfolio, identifying opportunities to increase customer penetration, revenue and profitability
• Sell solutions, not products - Take a consultative approach, working with customers to understand their challenges and develop solutions that deliver measurable business outcomes
• Build a high-quality pipeline - Proactively generate qualified opportunities within existing accounts, maintaining a healthy and predictable pipeline of customer growth opportunities
• Identify new business opportunities - Where appropriate, leverage your network, customer relationships and market knowledge to identify and develop complementary new business opportunities
• Deliver commercial results - Achieve revenue, gross-margin and account-growth targets while maintaining strong customer relationships and delivering long-term value
• Own your pipeline - Maintain accurate CRM records, manage opportunities effectively and deliver reliable sales forecasts
• Collaborate to succeed - Work closely with Account Management, Customer Success, Marketing, Solution Architecture, Product and Commercial teams to identify opportunities and deliver the right customer outcomes

What we’re looking for

• A minimum of 5 years’ experience selling complex managed WAN, LAN, WLAN and security solutions, ideally involving vendors such as Cisco and Extreme
• A proven record at Account Director, senior business development or equivalent level in an MSP or technology services business
• Evidence of personally winning new customers and growing established accounts through cross-selling and up-selling, while retaining strong relationships over multiple years.
• Confident engagement with senior decision-makers, strong discovery and negotiation skills, and sound judgement on pricing, contracts and margin
• Structured account planning and CRM discipline, ideally using Zoho, with a record of meeting challenging targets
• The ability to drive and pass BPSS clearance checks

What it’s really like here

The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding.

Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn’t protect thinking and getting it right matters more than being right. Ego doesn’t perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft - the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn’t for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development.

What you’ll get

• Salary: £60–75k base salary + car allowance. OTE: £120–150k, with uncapped commission
• Holiday: 33 days holiday including bank holidays
• Benefits: Private medical insurance, enhanced pension, enhanced family-friendly leave and pay, income protection & life assurance
• Hybrid working – 2 days a month in our Solihull office and flexible hours
• Dog-friendly office – yes, really

Who are Convergence Group?

At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.

Where A-Players Come to Make a Difference

We’re building something ambitious, and you’ll have the autonomy to win new customers, unlock growth across our existing customer base and own the relationships you develop. Ready to make your mark as a new business hunter? We’d love to hear from you.