Business Support Officer

P+S Personnel are pleased to be working on behalf of our clients, who are currently seeking an Business Support Officer to join their team based in Great Yarmouth on a part-time, temporary basis for 9 months.

Main Responsibilities:
• To provide a high level of business support to the team.
• Be the first point of contact for our service users which will involve providing key advice, initiating service requests and signposting customers appropriately.
• To respond efficiently and effectively to enquiries and complaints from service users face to face, by telephone and email.
• Ensuring information is accurately recorded and updated on the IT systems.
• To monitor and manage a range of email mailboxes and action appropriately in accordance with procedures.
• To act as system administrators for the IT systems.
• Undertaking data processing for applications, case work, service requests and associated items (This includes confidential correspondence and reports).
• To provide continued support and equip Officers with the appropriate materials to carry out their day-to-day functions effectively.
• To assist with the preparation and maintenance of documents, including correspondence, statements, licences and certificates, reports, statistical returns and support the Team Leader.
• To raise purchase orders and invoices for supplies, equipment and services required and monitor payments received. Processing of invoices and payments (including Ad hoc payments). Input data, amend and update payment details on direct debit system as necessary.
• To arrange large mail merge printing of letters, the ordering of stickers, leaflets, signage, notices and other documents both internally and externally. Also, to maintain stationery levels within the department and order/replenish as necessary.
• To be a trained web author, responsible for ensuring all information is up to date on the website.
• To attend seminars, training sessions and working groups as necessary.
• Placing consultation advertisements in newspapers etc.
• Production and control of statutory registers.
• Processing all post into and out of the office, raising and distributing reports.
• Minute taking and assistance in arranging and supporting meetings.

Person Specification:
• GCSE Maths and English
• Demonstrate Excellent communication skills
• Computer literate with experience of using Word and Excel.
• Ability to organise own work and work under own initiative.
• Attention to detail.
• Experience of evidence gathering and identifying and analysing issues.
• Experience of working as part of a team.
• Ability to meet tight deadlines.
• Self-motivated and willing to learn.

Working Hours:
• Part-time, 22.5 hours per week.
• Flexible working hours.

If this is a role you are interested in, please apply online ensuring your CV is up to date.

Alternatively, please email your CV directly to View email address on findajob.dwp.gov.uk