AbbVie seeks a Regional Customer Excellence Director to lead customer-centric transformation across Europe. Reporting to the Customer Excellence Director for Europe, the successful candidate will align global strategy with local market realities, drive adoption of data and analytics capabilities, and build cross-functional partnerships to improve customer engagement and execution effectiveness.
Responsibilities
- Embed customer-centric ways of working across affiliates to shape strategic and operational decisions
- Drive evolution of go-to-market models, capabilities, and behaviors to improve customer engagement
- Champion use of customer insights, analytics, and AI solutions to strengthen decision-making and measurable value creation
- Improve consistency, agility, and effectiveness of execution across affiliates and functions through best practices and performance frameworks
- Define future Customer Excellence capabilities, operating model, and talent needs for evolving business requirements
Requirements
- Leadership experience in customer excellence, commercial transformation, marketing, or field force effectiveness in pharma or regulated healthcare
- Proven ability to lead cross-functional transformation across complex, multi-market matrix organizations
- Strong commercial and strategic acumen with customer, market, and data insight translation skills
- Experience with go-to-market models, launch readiness, customer engagement, analytics, and AI-enabled solutions
- Excellent communication, stakeholder management, and influencing skills for senior leadership engagement
- Self-directed, resilient, collaborative leader with strong judgment and fluent English; additional European languages an asset
Vacancy posted 2 days ago
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