The Customer Service Coordinator will play a critical role in ensuring the efficient handling of customer inquiries, orders, and logistics within the FMCG industry. This position, based in Oxford, requires excellent organisational skills and a focus on delivering exceptional service.
Client Details
This opportunity is with a well-established medium-sized organisation within the FMCG industry. The company is known for its professional approach and commitment to providing high-quality products to its customers.
Description
Key responsibilities of the Customer Service Coordinator - 6-month FTC include:
- Manage customer orders, ensuring timely and accurate processing.
- Respond to customer inquiries via phone and email in a professional manner.
- Coordinate with internal teams to resolve delivery and supply chain issues.
- Maintain accurate customer records and update the database as needed.
- Monitor stock levels and liaise with the logistics team to ensure availability.
- Generate reports and provide updates on order status and customer feedback.
- Support the sales team with administrative tasks and customer insights.
- Ensure compliance with company policies and procedures for customer service operations.
Profile
The successful Customer Service Coordinator - 6-month FTC should have:
- Experience in customer service/sales admin/order processing.
- Previous FMCG experience highly desirable.
- Strong organisational and time management skills.
- Proficiency in SAP would be advantageous.
- Excellent communication skills, both written and verbal.
- A proactive approach to problem-solving and decision-making.
- Attention to detail and the ability to multitask effectively.
Job Offer
Benefits of the Customer Service Coordinator - 6-month FTC include:
- A competitive salary
- A supportive work environment with full training provided
- Opportunities for personal and professional growth
- A comprehensive benefits package
- Access to many company perks
- Free parking onsite
- Flexibility to work hybrid remote
Vacancy posted 5 days ago
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