Customer Manager - Convenience & Wholesale

Location: Homebased with travel across the England 

As a Customer Manager, you will be responsible for developing and growing relationships across a portfolio of Wholesale and Convenience customers. You will lead commercial discussions at buyer level, deliver sustainable growth plans and work closely with cross-functional teams to maximise sales, profit and market opportunities.

You will play a key role in shaping customer strategy, identifying new business opportunities and ensuring the successful delivery of Joint Business Plans, promotional programmes and new product launches.

Key Responsibilities

• Manage and develop a portfolio of Wholesale and Convenience customers.
• Deliver sales, profit, distribution and growth targets.
• Build and maintain strong relationships with customer stakeholders and buying teams.
• Develop and implement annual customer plans aligned to wider business objectives.
• Lead Joint Business Planning processes and commercial negotiations.
• Identify and convert new business opportunities.
• Analyse performance data and provide commercially focused recommendations.
• Collaborate with Category, Marketing, Finance, Supply Chain and Operations teams to deliver customer success.
• Support the launch of new products and customer activation programmes.
• Manage promotional investment and customer spend effectively.

What We're Looking For

• Proven experience within an FMCG sales or account management environment.
• Strong understanding of Wholesale and Convenience retail channels.
• Experience managing customer P&Ls and driving profitable growth.
• Track record of developing and delivering Joint Business Plans.
• Excellent negotiation, relationship-building and influencing skills.
• Strong commercial awareness with an analytical mindset.
• Confident communicator with excellent presentation skills.
• Ability to work independently whilst collaborating effectively across multiple functions.

What can we offer you?

• Competitive salary / rate of pay
• Company Bonus Scheme
• 25 days annual leave, plus 8 Bank Holiday
• Option to purchase additional annual leave
• A day off work to support our charity partners
• Flexible working options
• Pension
• Medical benefit
• And access to a HUB that offers many discounts from a range of suppliers and retailers

About The Hain Celestial Group

Hain Celestial Group is a leading health and wellness company whose purpose is to inspire healthier living for people, communities and the planet through better-for-you brands. For more than 30 years, our portfolio of beloved brands has intentionally focused on delivering nutrition and well-being that positively impacts today and tomorrow. Headquartered in Hoboken, N.J., Hain Celestial’s products across snacks, baby/kids, beverages, meal preparation, and personal care, are marketed and sold in over 75 countries around the world. Our leading brands include Garden Veggie™ snacks, Terra® chips, Garden of Eatin’® snacks, Earth’s Best® and Ella’s Kitchen® baby and kids foods, Celestial Seasonings® teas, Joya® and Natumi® plant-based beverages, Greek Gods® yogurt, Cully & Sully®, Imagine® and New Covent Garden® soups, Yves® and Linda McCartney’s® (under license) meat-free, and Alba Botanica® natural sun care, among others.

Hain Celestial UK

In the UK,  Hain is one of the UK's leading food companies. We create food and drink products with natural goodness at their core. We're the business behind a host of household brands - Hartley's jams and jellies, Sun-Pat peanut butters, New Covent Garden Soup Co., Linda McCartney's meat free food, and Yorkshire Provender to name a few. Nearly half of our business is private label - we create quality freshly prepared fruit and juices, desserts, soups, sweet spreads and meat free products for our retail partners.

Over our sites up and down the UK, we employ circa 1,200 people in roles within Production, Supply Chain, Product Development, Sales and Marketing, and through to our Finance, HR, IT and beyond. Each of our colleagues is vital to our continued success. That's why we target the best talent, and help to develop them through the ranks.  

Our Values

Own It – I am empowered and accountable for improving Hain’s business results and impact

Win Together – I collaborate with others to grow, deliver and celebrate success.

Foster Inclusion – I create an environment where everyone feels welcome, respected and valued for their uniqueness.

Be Curious – I explore ideas & insights with a growth mindset.

Our Purpose

To inspire healthier living for people, communities & the planet through better-for-you brands

Our Mission

To build purpose-driven brands that make healthier living more attainable by empowering our people, engaging our partners, and living our lives.

If you need reasonable adjustments made to the recruitment process, please let us know so we can support you in the right way.

If Hain sounds like the company you'd like to contribute your energy and enthusiasm towards, and come on an exciting journey with us, then we can't wait to hear from you!