IT Technician - Outstanding School - Norwich

We are currently seeking a proactive, technically skilled and confident IT Technician to join a modern and forward-thinking secondary school in Norwich. This is a full-time, permanent position commencing January 2026, offering an excellent opportunity for an IT professional who enjoys problem-solving and working in a fast-paced, supportive environment.

About the School
The school is recognised for its commitment to digital learning, innovation and high-quality technical support for both staff and students. Technology underpins many aspects of teaching, learning and administration, and the ICT team plays an integral role in the day-to-day operation of the school.

Staff benefit from:
• Strong ICT leadership and clear development plans for infrastructure
• Excellent CPD and opportunities to build new skills and certifications
• Supportive systems and a team culture that encourages collaboration and initiative
• A positive working environment where technical staff are valued

About the Role
As IT Technician, you will be a key member of the school’s ICT support team. Responsibilities include:
• Providing frontline technical support to staff and students, responding to helpdesk queries efficiently and professionally
• Troubleshooting and resolving hardware, software and network issues across the school site
• Maintaining desktops, laptops, tablets and classroom devices, ensuring they are updated and functional
• Supporting AV equipment, interactive whiteboards, projectors and sound systems in teaching spaces
• Administering user accounts, password resets, access permissions and basic network management tasks
• Assisting with system upgrades, new software deployments, device imaging and long-term ICT projects
• Documenting issues, solutions and asset information to help maintain an accurate and efficient ICT service
• Supporting whole-school digital initiatives, including online learning platforms and cloud-based tools

Experience and Qualifications
• Previous IT support experience (experience within an education environment is advantageous but not essential)
• Strong technical knowledge of Windows, Office 365, networks and peripheral devices
• Confident troubleshooting skills with a logical, methodical approach to problem-solving
• Excellent communication skills and a customer-focused attitude
• Ability to manage workload, prioritise tasks and remain calm under pressure
• Relevant IT qualifications (e.g. CompTIA, Microsoft, Cisco) are desirable but not essential, particularly if experience is strong

Salary
Support staff scale, dependent on experience and qualifications.

Application
To be considered for this IT Technician position in Norwich, please forward your CV at your earliest convenience.